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What is Replyco?

Take Control of Your Inbox. Are you feeling inundated by a surge of customer emails? Optimize your inbox to improve response times on platforms such as eBay, Amazon, and Shopify. Accelerate Your eCommerce Success with Prompt Replies. The key to increasing sales is ensuring customer satisfaction, which leads to glowing 5-star reviews and stronger ties within the marketplace. Organize. Everything you need to centralize and manage customer emails across multiple marketplaces and stores is readily available. Automate. Reduce your workload with features like automated organization, auto-responders, auto-assignment, and setting service level agreement priorities. Communicate. Respond swiftly and efficiently to inquiries using email templates along with immediate access to order information. Reporting. Monitor performance metrics to enhance your customer support strategies for your stores and teams. Returns / Refunds. Effortlessly manage Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Benefit from integration with a wide array of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a seamless customer service experience across all channels. This all-encompassing solution not only empowers you to elevate your customer interactions but also streamlines your eCommerce operations, ultimately leading to greater efficiency and satisfaction. Furthermore, by implementing these strategies, you can create a more structured approach to handling customer inquiries, allowing you to focus on growth and innovation.

What is CedCommerce?

For over 11 years, CedCommerce has been a prominent player in the eCommerce Marketplace Solutions sector, offering an extensive array of Multi-channel Integrations for more than 30 leading Marketplaces and Frameworks around the world. By forming strategic alliances with key industry leaders like Shopify, Magento, BigCommerce, Walmart, Facebook, Google, Best Buy, Fruugo, Sears, and HubSpot, CedCommerce aims to equip Merchant Partners with everything they need to transition from initial setup to a comprehensive multi-channel selling experience, regardless of their chosen platform. The integration solutions provided by CedCommerce create a unified platform that facilitates sales across numerous channels while ensuring automated and nearly real-time synchronization of inventories, orders, prices, product descriptions, promotions, and repricing. Furthermore, these solutions are designed to be compatible with most shipment integration systems available in the market, simplifying the expansion process for sellers. Additionally, CedCommerce boasts a highly regarded support system for merchants, featuring a dedicated Account Manager for each merchant who is available 24/7 through over five different communication channels, all at no extra cost during the subscription period. This commitment to customer service ensures that merchants feel supported and empowered throughout their eCommerce journey.

Media

Media

Integrations Supported

Amazon
Cdiscount
Shopify
eBay
Acquia Campaign Studio
AliExpress
Appath
BigCommerce
Etsy
Facebook
Gmail
Google Shopping
HubSpot CRM
HubSpot Customer Platform
Lazada
Linnworks
Microsoft Advertising
OnBuy
PrestaShop
WooCommerce

Integrations Supported

Amazon
Cdiscount
Shopify
eBay
Acquia Campaign Studio
AliExpress
Appath
BigCommerce
Etsy
Facebook
Gmail
Google Shopping
HubSpot CRM
HubSpot Customer Platform
Lazada
Linnworks
Microsoft Advertising
OnBuy
PrestaShop
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

$33 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Replyco

Date Founded

2019

Company Location

United Kingdom

Company Website

replyco.com

Company Facts

Organization Name

CedCommerce

Date Founded

2010

Company Location

India

Company Website

cedcommerce.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Categories and Features

Channel Management

Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management

Marketplace

Catalog Management
Category Management
Fee / Commission Management
Order Management
Payment Processing
Promotions Management
Returns Management
SEO Management
Shopping Cart
Vendor Portal

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

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