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What is Replyco?

Take Control of Your Inbox. Are you feeling inundated by a surge of customer emails? Optimize your inbox to improve response times on platforms such as eBay, Amazon, and Shopify. Accelerate Your eCommerce Success with Prompt Replies. The key to increasing sales is ensuring customer satisfaction, which leads to glowing 5-star reviews and stronger ties within the marketplace. Organize. Everything you need to centralize and manage customer emails across multiple marketplaces and stores is readily available. Automate. Reduce your workload with features like automated organization, auto-responders, auto-assignment, and setting service level agreement priorities. Communicate. Respond swiftly and efficiently to inquiries using email templates along with immediate access to order information. Reporting. Monitor performance metrics to enhance your customer support strategies for your stores and teams. Returns / Refunds. Effortlessly manage Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Benefit from integration with a wide array of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a seamless customer service experience across all channels. This all-encompassing solution not only empowers you to elevate your customer interactions but also streamlines your eCommerce operations, ultimately leading to greater efficiency and satisfaction. Furthermore, by implementing these strategies, you can create a more structured approach to handling customer inquiries, allowing you to focus on growth and innovation.

What is Entriwise?

Selling on Amazon, Shopify, Walmart, eBay, or TikTok Shop generates a flood of transactions that rarely map cleanly onto your books. Entriwise closes that gap. It is a specialist integration platform that feeds marketplace data straight into QuickBooks Online, QuickBooks Desktop Enterprise, NetSuite, or Acumatica, so finance teams stop rekeying orders, fees, and payouts by hand. The core promise is clean books you can trust. Rather than dumping raw data, Entriwise matches every sale, fee, refund, return, reimbursement, and inventory adjustment to the marketplace payout it belongs to, producing settlement-level reconciliation with no duplicate documents and nothing left to enter manually. You choose the granularity: a single tidy daily summary, line-by-line itemized entries, or a live real-time feed—whichever your accountant prefers—with no waiting for statements to close before the numbers land. Inventory is handled with the same rigor. Stock levels stay continuously in step across channels to head off overselling, and the mapping engine copes with the awkward cases—bundles, kits and assemblies, quantity multipliers, and many-to-one relationships—alongside multiple warehouses and lot or bin tracking. Add class and location tagging and you can slice results by marketplace or fulfillment method, while a cost-volume-profit view reveals true margin per SKU once COGS, marketplace fees, and ad spend are counted. This is infrastructure built for volume: it has carried $3B+ in revenue, 50M+ orders, and 500k+ SKUs for multi-entity, multi-currency operations, with support from accountants, QuickBooks ProAdvisors, and NetSuite specialists rather than a generic help desk. Onboarding is quick—connect your storefronts, import a month of history, and go, with nothing to install. Reviewers rate it 4.9/5 across 245 listings on QuickBooks, Amazon, and Capterra, and the trial is genuinely open-ended: no deadline, no card required.

Media

Media

Integrations Supported

Amazon
Shopify
eBay
BigCommerce
Cdiscount
Gmail
Linnworks
NetSuite
QuickBooks Online
QuickBooks Online Advanced
Walmart
WooCommerce

Integrations Supported

Amazon
Shopify
eBay
BigCommerce
Cdiscount
Gmail
Linnworks
NetSuite
QuickBooks Online
QuickBooks Online Advanced
Walmart
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

$33 per month
Free Trial Offered?
Free Version

Pricing Information

$55 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Replyco

Date Founded

2019

Company Location

United Kingdom

Company Website

replyco.com

Company Facts

Organization Name

Entriwise

Date Founded

2016

Company Location

US

Company Website

www.entriwise.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Categories and Features

Accounting

Accounts Payable
Accounts Receivable
Bank Reconciliation
Billing & Invoicing
CPA Firms
Cash Management
Cryptocurrency Support
Expense Tracking
Fixed Asset Management
Fund Accounting
General Ledger
Government
Multi-Currency
Nonprofits
Payroll Management
Project Accounting
Purchase Orders
Tax Management

Amazon Seller Tools

A/B Testing
Alerts / Notifications
Analytics / Reporting
Campaign Management
Competitor Analysis
Content Management / Optimization
Conversion / ROI Tracking
Customer Data Management
Email Marketing
Feedback Management
Inventory Management
Keyword Tracking / Research
Order Management
PPC Ads Management
Price Optimization
Rank Optimization
Refund Management
Review Management
Sales Tracking / Analysis
Shipping Management
Trend Analysis

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

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