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What is Replyco?

Take Control of Your Inbox. Are you feeling inundated by a surge of customer emails? Optimize your inbox to improve response times on platforms such as eBay, Amazon, and Shopify. Accelerate Your eCommerce Success with Prompt Replies. The key to increasing sales is ensuring customer satisfaction, which leads to glowing 5-star reviews and stronger ties within the marketplace. Organize. Everything you need to centralize and manage customer emails across multiple marketplaces and stores is readily available. Automate. Reduce your workload with features like automated organization, auto-responders, auto-assignment, and setting service level agreement priorities. Communicate. Respond swiftly and efficiently to inquiries using email templates along with immediate access to order information. Reporting. Monitor performance metrics to enhance your customer support strategies for your stores and teams. Returns / Refunds. Effortlessly manage Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Benefit from integration with a wide array of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a seamless customer service experience across all channels. This all-encompassing solution not only empowers you to elevate your customer interactions but also streamlines your eCommerce operations, ultimately leading to greater efficiency and satisfaction. Furthermore, by implementing these strategies, you can create a more structured approach to handling customer inquiries, allowing you to focus on growth and innovation.

What is Keeping?

Keeping enables every member of your team to receive, respond to, and assign support emails directly from their personal mailbox. These support emails are systematically organized into a distinct section of your mailbox, ensuring they are separate from your regular emails. By delegating requests to specific teammates, you foster accountability and manage the distribution of tasks more effectively. Additionally, categorizing emails as open, closed, or pending allows for clear tracking of their status, ensuring that no requests slip through the cracks. You can also view your Shopify customer information within Keeping without having to exit Gmail. With advanced reporting features, you gain valuable insights into your team's customer response patterns. This includes monitoring first response times, assessing the volume of incoming requests, and evaluating how your team addresses them, ultimately enhancing your customer service strategy. Overall, Keeping streamlines the support process and improves team efficiency.

What is APIWORX?

APIWORX accelerates the expansion of eCommerce enterprises by streamlining and automating their back-office operations. Our Integration Platform as a Service (IPAAS) caters specifically to the distinct requirements of eCommerce companies. We seamlessly connect with all prominent eCommerce platforms such as Shopify, BigCommerce, WooCommerce, and several others. Additionally, we collaborate with major marketplaces including Amazon, eBay, Wayfair, and Etsy, among others. We also enhance the capabilities of third-party logistics providers such as Shipbob and Amazon FBA, ensuring efficient service delivery. Electronic data interchange networks like SPS Commerce, Coupa, Ariba, and EDI depend on APIWORX for their last-mile integration solutions. Our integrations with point-of-sale systems like Square, Lightspeed, and Clover unify both online and physical store operations. Furthermore, we align with leading accounting software such as Sage Intacct, Brightpearl, XERO, Netsuite, and Quickbooks to streamline financial management. The integration of inventory management and order processing systems is made easier through partnerships with platforms like Brightpearl, SKUVAULT, and Shiphero, thereby enhancing overall operational efficiency. In essence, APIWORX ensures that all facets of eCommerce businesses are interconnected for optimal performance.

Media

Media

Media

Integrations Supported

Shopify
Amazon
Brandwise
Brightpearl
CS-Cart Store Builder
Clover
Coupa
Extensiv 3PL Warehouse Manager
Google Workspace
Klaviyo
Lightspeed Retail
NetSuite
Onebeat
QuickBooks Online
Savant Warehouse Management
Shift4Shop
ShipHawk
ShipHero
Square POS
Xero

Integrations Supported

Shopify
Amazon
Brandwise
Brightpearl
CS-Cart Store Builder
Clover
Coupa
Extensiv 3PL Warehouse Manager
Google Workspace
Klaviyo
Lightspeed Retail
NetSuite
Onebeat
QuickBooks Online
Savant Warehouse Management
Shift4Shop
ShipHawk
ShipHero
Square POS
Xero

Integrations Supported

Shopify
Amazon
Brandwise
Brightpearl
CS-Cart Store Builder
Clover
Coupa
Extensiv 3PL Warehouse Manager
Google Workspace
Klaviyo
Lightspeed Retail
NetSuite
Onebeat
QuickBooks Online
Savant Warehouse Management
Shift4Shop
ShipHawk
ShipHero
Square POS
Xero

API Availability

Has API

API Availability

Has API

API Availability

Has API

Pricing Information

$33 per month
Free Trial Offered?
Free Version

Pricing Information

$8 per user per month
Free Trial Offered?
Free Version

Pricing Information

$299/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Replyco

Date Founded

2019

Company Location

United Kingdom

Company Website

replyco.com

Company Facts

Organization Name

Keeping

Date Founded

2019

Company Location

Brookyn, NY

Company Website

www.keeping.com

Company Facts

Organization Name

APIWORX

Date Founded

2005

Company Location

United States

Company Website

www.apiworx.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Categories and Features

API Management

API Design
API Lifecycle Management
Access Control
Analytics
Dashboard
Developer Portal
Testing Management
Threat Protection
Traffic Control
Version Control

EDI

AS2 Applications
AS2 Specification Compliance
Archiving & Retention
Certificate Management
Configuration Data Searching
Data Format Translator
Flexible Licensing
Full Logging
Labeling

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

iPaaS

AI / Machine Learning
Cloud Data Integration
Dashboard
Data Quality Control
Data Security
Drag & Drop
Embedded iPaaS
Integration Management
Pre-Built Connectors
White Label
Workflow Management

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