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What is Replyco?

Take Control of Your Inbox. Are you feeling inundated by a surge of customer emails? Optimize your inbox to improve response times on platforms such as eBay, Amazon, and Shopify. Accelerate Your eCommerce Success with Prompt Replies. The key to increasing sales is ensuring customer satisfaction, which leads to glowing 5-star reviews and stronger ties within the marketplace. Organize. Everything you need to centralize and manage customer emails across multiple marketplaces and stores is readily available. Automate. Reduce your workload with features like automated organization, auto-responders, auto-assignment, and setting service level agreement priorities. Communicate. Respond swiftly and efficiently to inquiries using email templates along with immediate access to order information. Reporting. Monitor performance metrics to enhance your customer support strategies for your stores and teams. Returns / Refunds. Effortlessly manage Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Benefit from integration with a wide array of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a seamless customer service experience across all channels. This all-encompassing solution not only empowers you to elevate your customer interactions but also streamlines your eCommerce operations, ultimately leading to greater efficiency and satisfaction. Furthermore, by implementing these strategies, you can create a more structured approach to handling customer inquiries, allowing you to focus on growth and innovation.

What is Keluro?

Improve your productivity by reducing the time spent on CC'd and forwarded emails by utilizing shared channels. A shared archive simplifies the onboarding process for new team members, ensuring that essential information remains intact even when staff leave your organization. Protect critical communications with external business partners by storing them on a centralized knowledge platform. Keluro greatly enhances team collaboration by making pertinent email threads accessible to colleagues within specific shared channels. Our smart algorithm provides recommendations for the most suitable channels to share your emails, requiring just a single click. You are in control of what remains in your personal inbox, while Keluro’s cutting-edge organization, archiving, and visualization tools keep you informed about the most important information, all housed in one convenient location. You can easily find emails and details related to a particular project or department in dedicated channels, even if you were not part of the initial discussion. Moreover, retrieving archived emails has never been easier, saving you from the hassle of reconstructing lost information. This efficient methodology not only conserves time but also significantly boosts the overall productivity of your team, fostering a more collaborative workplace environment. In short, embracing this system enables seamless communication and effective information management within your organization.

Media

Media

Integrations Supported

Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Shopify
WooCommerce
eBay

Integrations Supported

Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Shopify
WooCommerce
eBay

API Availability

Has API

API Availability

Has API

Pricing Information

$33 per month
Free Version
Free Trial Offered?

Pricing Information

$6 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Replyco

Date Founded

2019

Company Location

United Kingdom

Company Website

replyco.com

Company Facts

Organization Name

Keluro

Date Founded

2014

Company Location

France

Company Website

keluro.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

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