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What is Reputology?

Google, Facebook, local search directories, employee review platforms, and app directories play a significant role in managing customer feedback. With an intuitive dashboard, you can monitor reviews regarding your products and services effortlessly. Consumers increasingly anticipate a reply within 24 hours of submitting an online inquiry, with over 80% expecting this level of responsiveness. Stay updated on new reviews with automatic email notifications, and engage directly through the Reputology interface. Our built-in workflow tool enables you to oversee your team's responses to reviews and track the status of each interaction effectively. Reputology also empowers you to escalate concerns to the appropriate personnel, ensuring that your team delivers exemplary customer service. Even seasoned professionals may find it challenging to manage responses to negative reviews, as scaling this process across the organization can be complex. Nevertheless, maintaining consistency is vital for delivering quality responses and achieving satisfactory resolutions. By implementing structured processes, companies can better navigate the landscape of online reviews and enhance their overall customer engagement strategy.

What is Calldrip?

Calldrip is a platform designed to enhance how businesses tackle new inquiries, leveraging over a decade of experience to develop a comprehensive suite of sales automation tools that serve thousands of clients globally. By facilitating immediate calls while prospects are still browsing a website, Calldrip significantly boosts the likelihood of conversations between sales representatives and potential customers, yielding increases of up to 900% in engagement rates. This privately-owned and rapidly expanding company is based in Salt Lake City, Utah, and understands that in today's fast-paced digital environment, known as Google Micro Moments, businesses must connect with leads promptly. In addition, Calldrip not only fosters quick engagement but also helps identify and address potential shortcomings within sales processes, ensuring teams can optimize their performance effectively.

Media

Media

Integrations Supported

Hootsuite

Integrations Supported

Easyflow
Nekton.ai
Wufoo
Zapier

API Availability

API Availability

Pricing Information

$49 per month
Free Version
Free Trial Offered?

Pricing Information

$99.00/month/user
Plans are tiered with the number of agents you have on a team. Fundamental features with each package include Rapid Response, call recording, and phone support. Our no-contract pricing plans are flexible to meet any company's needs.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Reputology

Date Founded

2013

Company Location

United States

Company Website

reputology.com

Company Facts

Organization Name

Calldrip

Company Location

United States

Company Website

www.calldrip.com

Categories and Features

Brand Management

Project Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Reputation Management

Response Management
Review Monitoring
Sentiment Analysis

Social Listening

Not specified

Social Media Marketing

Analytics
Keyword Filtering
Multi-Account Management
Post Scheduling

Categories and Features

Appointment Reminder

Calendar Management
Email Reminders
Online Booking
SMS Messaging
Two-Way Messaging

Appointment Scheduling

Appointment Reminders
Calendar Sync
Client Database
Mobile Access
Online Booking
Online Payments
Room Booking Management

Artificial Intelligence

For Sales
Machine Learning
Process/Workflow Automation
Virtual Personal Assistant (VPA)

Business Intelligence

Ad Hoc Reports
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Call Recording

Event Triggered Recording
Instant Retrieval
On-Demand Recording

Call Tracking

CRM
Call Recording
Call Routing
Conversion Tracking
Keyword Tracking

Contact Management

Contact Database
Contact History
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation

Customer Engagement

Analytics
Communication Management

Customer Satisfaction

Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Surveys & Feedback

Healthcare CRM

Marketing Automation
Patient Communications

Inside Sales

Auto-Dialing
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Lead Capture

Dashboard
Data Extraction
Lead Notifications
Online Forms

Lead Management

Activity Tracking
Lead Capture
Lead Distribution
Lead Scoring
Prospecting Tools
Source Tracking

Machine Learning

Not specified

Marketing Analytics

Dashboard
Performance Metrics
Website Analytics

Marketing Automation

Analytics / ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Sales Intelligence
Website Visitor Tracking

Mobile App Analytics

Channel Attribution
Revenue Tracking

Reporting

Customizable Dashboard
Forecasting
Marketing Reports
Report Export
Scheduled / Automated Reports

Reputation Management

Response Management
Review Generation
Review Monitoring

Sales Force Automation

Call Management
Customer Database
Lead Management
Referral Tracking

Speech Recognition

Audio Capture
Automatic Transcription
Call Analysis
Multi-Languages
Speech-to-Text Analysis
Voice Recognition

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