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What is RichCall?

RichCall enables remote sales and support, offering your customers a seamless one-touch live assistance feature. This platform can be seamlessly integrated into your website, kiosk, or mobile application, allowing users to initiate a fully interactive session with a remote expert through video, co-browsing, and app sharing capabilities. The primary applications of RichCall include options like click-to-call, click-to-video, and co-browsing, which enhance customer engagement. Customers can utilize click-to-call and co-browsing for effective support, and even initiate co-browsing sessions while on the go. Additionally, RichCall supports mobile camera sharing for both sales and support purposes, where agents can demonstrate products through the shared mobile camera, while customers can showcase any issues with their devices by sharing their mobile camera feed. With its capabilities for kiosks, RichCall offers remote expert assistance via HD video, scanner, and printer integration, ensuring that users receive live video assistance for existing self-service or support kiosks. This comprehensive solution not only improves customer interactions but also streamlines the support process, making it more efficient and user-friendly.

What is CoSurfing?

CoSurfing.net presents a groundbreaking solution for businesses to connect with their customers directly through their own websites. This platform enables you to effectively assist your clients by leveraging features such as chat, audio, video, and co-browsing capabilities. The setup process for CoSurfing.net is incredibly simple, thanks to our intuitive wizard, which condenses everything into three easy steps—sign up for a free trial and discover the benefits of collaborative browsing with your clients. It is designed to be user-friendly and secure, eliminating the need for any installation. By adopting Co-Surfing, you can enter a new era of customer interaction that capitalizes on the most common method of online communication: live chat. Improving customer relationships has never been more straightforward, as you can receive calls directly through your website, enhancing your outreach. Take your communication strategies to the next level today! Moreover, your customers have the option to leave messages for you even when you're offline, giving you the flexibility to respond when it’s convenient for you. Focusing on the specific topics you discuss helps direct your customers to the solutions they need. This approach not only saves time and resources while providing essential support to your clients but also ensures they can find exactly what they seek. Ultimately, this method boosts customer satisfaction and cultivates loyalty, leading to increased repeat business and a stronger overall relationship with your clientele. As businesses continue to evolve, integrating such tools can significantly enhance their service offerings and operational efficiency.

Media

Media

Integrations Supported

Drupal
Google Chrome
Mozilla Firefox
Opera
PrestaShop
Safari
WordPress

Integrations Supported

Drupal
Google Chrome
Mozilla Firefox
Opera
PrestaShop
Safari
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

$192 / month
Free Trial Offered?
Free Version

Pricing Information

€190 per month per domain
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Aurus

Date Founded

2009

Company Location

Russian Federation

Company Website

richcall.io

Company Facts

Organization Name

CoSurfing.net

Date Founded

2015

Company Location

Poland

Company Website

cosurfing.net

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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