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Ratings and Reviews 0 Ratings
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What is RichCall?
RichCall enables remote sales and support, offering your customers a seamless one-touch live assistance feature. This platform can be seamlessly integrated into your website, kiosk, or mobile application, allowing users to initiate a fully interactive session with a remote expert through video, co-browsing, and app sharing capabilities.
The primary applications of RichCall include options like click-to-call, click-to-video, and co-browsing, which enhance customer engagement. Customers can utilize click-to-call and co-browsing for effective support, and even initiate co-browsing sessions while on the go.
Additionally, RichCall supports mobile camera sharing for both sales and support purposes, where agents can demonstrate products through the shared mobile camera, while customers can showcase any issues with their devices by sharing their mobile camera feed.
With its capabilities for kiosks, RichCall offers remote expert assistance via HD video, scanner, and printer integration, ensuring that users receive live video assistance for existing self-service or support kiosks. This comprehensive solution not only improves customer interactions but also streamlines the support process, making it more efficient and user-friendly.
What is ETOOLSET?
A business chat application enhances communication between clients and customer service representatives, offering options for chat or an attractive form directly on your website. It serves as a streamlined platform that enables live interaction with every visitor to your site or e-commerce store. Beyond just facilitating conversations, this feature can seamlessly integrate with our Co-browsing application, which allows customers to share their screens with support agents. This capability enables you to guide customers in setting up new accounts, processing transactions, completing forms, or finding specific details. You can take charge of the customer's web browser remotely, regardless of their location, transforming this tool into a modern and efficient means of boosting customer support. This innovative strategy not only simplifies the assistance process but also creates a more engaging and tailored experience for users, ultimately leading to higher satisfaction and loyalty. Furthermore, by employing these solutions, businesses can build stronger relationships with their clientele, ensuring that their needs are met promptly and effectively.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
API Availability
Pricing Information
$192 / month
Cloud and on-prem deployments are available.
Free Trial Offered?
Pricing Information
$6 per month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
On-Prem
Linux
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Online Training
Company Facts
Organization Name
Aurus
Date Founded
2009
Company Location
Russian Federation
Company Website
richcall.io
Company Facts
Organization Name
Hom-e
Date Founded
2012
Company Location
Poland
Company Website
etoolset.pl
Categories and Features
Co-Browsing
Not specified
Customer Service
Virtual Assistant