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What is Rozper?

Transitioning to Rozper's cloud-based contact center is a seamless process that offers numerous benefits. Experience effortless integration combined with advanced features designed to improve customer engagement significantly. Implementing a contact center can greatly enhance customer satisfaction, streamline operational workflows, and enhance accessibility for customers. Clients gain better access through multiple communication channels, while agents enjoy increased productivity and more efficient workflows, supported by accurate data collection and analysis. By leveraging AI technology, our solution promotes tailored interactions with customers, which not only improves operational efficiency but also reduces costs through automation. Furthermore, our platform includes a secure login portal for managing employees, allowing you to identify top-performing agents and assign leads to them effectively, thereby increasing conversion rates and overall business performance. In addition, this comprehensive approach ensures that both customer and agent experiences are optimized for maximum effectiveness.

What is Google Cloud Contact Center AI?

Elevate your customer service by implementing AI-enhanced contact center solutions that replicate human-like interactions, lower operational costs, and enable your human agents to focus on more intricate issues. Utilizing Contact Center AI allows you to meet these objectives with ease. This innovative technology empowers agents to address more complex queries while providing them with instant access to vital information and structured workflows. Enjoy genuine customer exchanges that support accurate multi-turn conversations, all powered by sophisticated deep learning technologies modeled after Google Assistant. Convert your dialogues into actionable insights through comprehensive analytics and reporting that uncover key elements impacting calls, customer sentiments, and beyond. By harnessing robust AI capabilities, Contact Center AI not only transforms the way conversations are held but also enhances overall user experiences. Equip your teams with actionable insights that drive performance improvements, creating virtual agents that advocate for your customers and uplift satisfaction levels. Consequently, the future of customer service evolves into a realm characterized by both innovation and operational efficiency, ensuring lasting relationships with your clientele. This transformation paves the way for businesses to stay ahead in a rapidly changing landscape.

Media

Media

Integrations Supported

Avaya Experience Platform
Cisco CX Cloud
Five9
Genesys Cloud CX
Gmail
Google Assistant
Google Cloud Platform
Google Docs
Google Workspace
Mitel Teamwork
NICE CXone Mpower
Odigo
OnGuard
Telia Solutions for Media
Twilio
UJET
Vonage Contact Center
storm Cloud Contact Center

Integrations Supported

Avaya Experience Platform
Cisco CX Cloud
Five9
Genesys Cloud CX
Gmail
Google Assistant
Google Cloud Platform
Google Docs
Google Workspace
Mitel Teamwork
NICE CXone Mpower
Odigo
OnGuard
Telia Solutions for Media
Twilio
UJET
Vonage Contact Center
storm Cloud Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

$9.99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rozper

Date Founded

2011

Company Website

www.rozper.com

Company Facts

Organization Name

Google

Company Location

United States

Company Website

cloud.google.com/solutions/contact-center

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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