Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • CallTools Reviews & Ratings
    538 Ratings
    Company Website
  • Signalmash Reviews & Ratings
    16 Ratings
    Company Website
  • Yeastar P-Series PBX System Reviews & Ratings
    116 Ratings
    Company Website
  • Dialpad Support Reviews & Ratings
    1,583 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    276 Ratings
    Company Website
  • ULTATEL Reviews & Ratings
    111 Ratings
    Company Website
  • Podium Reviews & Ratings
    2,128 Ratings
  • DialedIn Reviews & Ratings
    608 Ratings
    Company Website
  • CallHub Reviews & Ratings
    426 Ratings
    Company Website
  • 800.com Reviews & Ratings
    2,240 Ratings
    Company Website

What is Rozper?

Transitioning to Rozper's cloud-based contact center is a seamless process that offers numerous benefits. Experience effortless integration combined with advanced features designed to improve customer engagement significantly. Implementing a contact center can greatly enhance customer satisfaction, streamline operational workflows, and enhance accessibility for customers. Clients gain better access through multiple communication channels, while agents enjoy increased productivity and more efficient workflows, supported by accurate data collection and analysis. By leveraging AI technology, our solution promotes tailored interactions with customers, which not only improves operational efficiency but also reduces costs through automation. Furthermore, our platform includes a secure login portal for managing employees, allowing you to identify top-performing agents and assign leads to them effectively, thereby increasing conversion rates and overall business performance. In addition, this comprehensive approach ensures that both customer and agent experiences are optimized for maximum effectiveness.

What is Inconnect?

Inconnect is an all-encompassing cloud-based contact center platform that merges customer interactions from diverse voice and digital channels into a unified system, enabling businesses to deliver consistent and efficient customer service on a large scale. This innovative solution incorporates various communication avenues such as phone calls, emails, web chats, WhatsApp, and social media, equipping agents with a streamlined interface to oversee all customer engagements from a centralized queue while having immediate access to pertinent customer data and insights to improve response quality. With its advanced routing and automated distribution capabilities, interactions are channeled to the most suitable agents based on their expertise, customer segmentation, and contextual information, thereby enhancing resolution rates and boosting operational productivity. Inconnect also supports both inbound and outbound communications through advanced dialing mechanisms, predictive analytics, and powerful campaign management tools designed to significantly elevate agent efficiency. By harnessing these features, organizations can not only refine their customer engagement approaches but also nimbly adjust to shifting consumer preferences and market dynamics, ultimately driving growth and satisfaction. Furthermore, Inconnect’s adaptability ensures that companies stay ahead of the curve in an ever-evolving landscape of customer service demands.

Media

Media

Integrations Supported

Booking Master
Facebook
Inagent
Inconcert
Infunnel
Inspeech
Inteam
TikTok
WhatsApp
X (Twitter)

Integrations Supported

Booking Master
Facebook
Inagent
Inconcert
Infunnel
Inspeech
Inteam
TikTok
WhatsApp
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$9.99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rozper

Date Founded

2011

Company Website

www.rozper.com

Company Facts

Organization Name

Inconcert

Date Founded

2001

Company Location

Spain

Company Website

www.inconcertcx.com/en/products/inconnect

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Popular Alternatives

Popular Alternatives

Nexivo Reviews & Ratings

Nexivo

Core Cognitics
RingCentral RingCX Reviews & Ratings

RingCentral RingCX

RingCentral
Local Measure Engage Reviews & Ratings

Local Measure Engage

Local Measure