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Ratings and Reviews 0 Ratings
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What is Rozper?
Transitioning to Rozper's cloud-based contact center is a seamless process that offers numerous benefits. Experience effortless integration combined with advanced features designed to improve customer engagement significantly. Implementing a contact center can greatly enhance customer satisfaction, streamline operational workflows, and enhance accessibility for customers. Clients gain better access through multiple communication channels, while agents enjoy increased productivity and more efficient workflows, supported by accurate data collection and analysis. By leveraging AI technology, our solution promotes tailored interactions with customers, which not only improves operational efficiency but also reduces costs through automation. Furthermore, our platform includes a secure login portal for managing employees, allowing you to identify top-performing agents and assign leads to them effectively, thereby increasing conversion rates and overall business performance. In addition, this comprehensive approach ensures that both customer and agent experiences are optimized for maximum effectiveness.
What is Reddy?
Reddy is an AI-powered CX Intelligence platform designed to help enterprise contact centers improve customer service performance through intelligent coaching, simulation training, quality management, and real-time agent assistance. The platform acts as an AI coach that learns an organization's best practices and delivers personalized guidance to every agent across customer interactions. Simulation Training enables agents to safely practice difficult calls, chats, and email scenarios before handling similar situations with live customers, accelerating skill development and confidence. During live conversations, the Live Assist Co-Pilot provides contextual recommendations and guidance that help agents resolve customer issues more effectively without interrupting workflows to search for information. Reddy automatically analyzes 100% of customer interactions to identify coaching opportunities, evaluate performance, and generate personalized development plans based on each agent's strengths and areas for improvement. Rather than simply measuring compliance, the platform focuses on helping agents improve performance through continuous feedback and targeted coaching. Customer conversations are transformed into actionable intelligence that connects learning and development, quality assurance, operations, leadership, and other business teams through a unified data layer. Automated deployment and AI-driven administration reduce the operational burden of managing coaching programs while enabling organizations to scale improvements across thousands of agents. The platform also captures customer insights that help organizations identify friction points, improve processes, and build stronger customer experiences over time. By creating a continuous feedback loop between customer interactions, coaching, and operational decision-making, Reddy helps organizations improve quality, reduce onboarding time, and prepare teams for future AI-powered customer engagement.
API Availability
Has API
API Availability
Has API
Pricing Information
$9.99 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Rozper
Date Founded
2011
Company Website
www.rozper.com
Company Facts
Organization Name
Reddy
Date Founded
2019
Company Website
reddy.io
Categories and Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing