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What is SMART?

SMART uniquely serves as a platform for stakeholder engagement, allowing users to track involvement at both the organizational and individual stakeholder levels. Over time, SMART has evolved into a thorough solution for managing and engaging stakeholders effectively. Its architecture prioritizes security and scalability, making it suitable for a wide range of users, from individuals to large groups of thousands. Among its standout features are stakeholder mapping, multi-channel communication, CRM functionalities, event management, and the ability to classify stakeholders. Because stakeholders often interact with each other, SMART promotes connections between diverse groups, organizations, and individuals. The platform also boasts an automated stakeholder update feature, allowing stakeholders to efficiently oversee their interactions with your organization. By integrating various communication channels, such as social media, email, SMS, and CRM systems, SMART provides a holistic view of stakeholder dynamics. Furthermore, users can swiftly create web forms to identify and analyze potential new stakeholders without requiring any HTML knowledge. In collaboration with AWS, SMART leverages cloud technology to offer a scalable, resilient, and reliable service, ensuring that users consistently have the necessary tools for effective engagement. This all-encompassing strategy solidifies SMART as an indispensable resource for organizations dedicated to nurturing strong stakeholder relationships. Ultimately, the platform not only enhances communication but also fosters collaboration, making it a vital tool in today’s interconnected landscape.

What is Open Point?

Open Point is a unified platform that brings community engagement and stakeholder relationship management together in one connected system. The platform is designed for organizations that need to gather public input, understand stakeholder perspectives, manage relationships, reduce risk, and keep projects moving from consultation to delivery. Open Point helps teams collect feedback from communities through flexible tools such as forms, social maps, quick polls, Q&A, virtual budgeting, idea walls, story-based prompts, conversations, and forums. These tools allow participants to share opinions, place-based feedback, questions, priorities, stories, images, videos, and ideas in ways that are accessible and useful. The platform also supports stakeholder relationship management by helping organizations know each stakeholder, understand perspectives, maintain governance, and support compliance. By combining engagement and relationship data, Open Point helps reduce fragmented information, broken trust, and stalled projects. Teams can use the platform to create a single source of truth for community voices, stakeholder interactions, project insights, and engagement outcomes. Open Point serves industries such as local and state government, transportation, transit, infrastructure planning, resources and mining, energy, and utilities. It is useful for organizations that need to manage public participation, stakeholder complexity, license-to-operate concerns, community trust, and project delivery risk. The platform helps teams turn feedback into meaningful insights while maintaining transparency, accountability, and compliance. Open Point gives organizations the tools to build trust, understand communities more deeply, and make better decisions throughout the full engagement lifecycle.

Media

Media

No images available

Integrations Supported

Amazon Web Services (AWS)
Social Point

Integrations Supported

Amazon Web Services (AWS)
Social Point

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Syrenis

Date Founded

2000

Company Location

United Kingdom

Company Website

smart.syrenis.com

Company Facts

Organization Name

Open Point

Date Founded

2005

Company Location

Australia

Company Website

www.openpoint.com

Categories and Features

Stakeholder Relationship Management

Community Investment Tracking
Stakeholder Assessment
Stakeholder Commitments Management
Stakeholder Complaint Management
Stakeholder Consultation Tracking
Stakeholder Engagement
Stakeholder Grievance Management
Stakeholder Information Management
Stakeholder Issues Management
Stakeholder Mapping

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Stakeholder Relationship Management

Community Investment Tracking
Stakeholder Assessment
Stakeholder Commitments Management
Stakeholder Complaint Management
Stakeholder Consultation Tracking
Stakeholder Engagement
Stakeholder Grievance Management
Stakeholder Information Management
Stakeholder Issues Management
Stakeholder Mapping

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