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What is Sadie?

Sadie is a cutting-edge AI conversational host and phone agent specifically tailored for the hospitality industry, available 24/7 to handle incoming calls, answer customer inquiries, and manage reservations and orders autonomously, ensuring that businesses capitalize on every opportunity without sacrificing service excellence. With its advanced natural language processing capabilities, Sadie interacts with callers in a friendly and professional tone, addressing general questions, confirming or modifying reservations, securely processing deposits, and referring more complex issues to human staff when necessary. It seamlessly integrates with popular reservation systems like OpenTable and various hotel booking platforms, ensuring that all calls and reservations synchronize efficiently with the existing operations of the venue, providing a holistic view of guest interactions and bookings. By removing the necessity for additional personnel to manage calls, Sadie significantly reduces the burden tied to manual call management, allowing businesses to attract more bookings and orders, especially during peak times or outside of standard operating hours, while also improving the overall customer experience. This state-of-the-art solution not only helps hospitality businesses run more effectively but also drives increased revenue and enhances customer satisfaction, creating a win-win scenario for both providers and patrons. Furthermore, the implementation of such technology represents a forward-thinking approach to customer service in the hospitality sector, paving the way for more innovative solutions in the future.

What is Altek?

Altek functions as a cutting-edge, AI-powered inquiry conversion engine tailored specifically for the hospitality industry. Unlike many tools that merely reply to guest emails, Altek elevates the experience by also overseeing the essential tasks that support those responses. The platform's AI email assistant is its hallmark feature, adept at understanding guest emails in more than 100 languages. It seamlessly gathers real-time availability, pricing, and reservation details from various systems, including Mews, Oracle OPERA Cloud, Visbook/BookVisit, and Infor HMS, while simultaneously crafting replies and performing operational duties such as creating, modifying, or canceling reservations, recording guest notes, issuing payment links, and coordinating restaurant bookings or spa appointments—all within the same email thread. This efficient approach enables front desk, booking, and central reservations teams to process requests in about thirty seconds, a remarkable reduction from the usual time of 5 to 15 minutes that is typically spent maneuvering through multiple platforms. The system establishes approval as the standard procedure, categorizing each action as draft, approved, or auto-sent according to the property's criteria and risk assessment, which are thoroughly documented in an audit log. Additionally, this advanced system not only streamlines workflows but also significantly boosts guest satisfaction and operational effectiveness, making it an invaluable tool for modern hotels. By integrating such capabilities, Altek positions itself as a leader in enhancing the guest experience and optimizing hotel operations.

Media

Media

No images available

Integrations Supported

Now Book It
OpenTable

Integrations Supported

Now Book It
OpenTable

API Availability

Has API

API Availability

Has API

Pricing Information

$92 per month
Free Version
Free Trial Offered?

Pricing Information

$399/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sadie

Date Founded

2024

Company Location

Ireland

Company Website

www.heysadie.ai/

Company Facts

Organization Name

Altek AI AS

Date Founded

2024

Company Location

Norway

Company Website

www.altek.ai/

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