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What is Salesforce Agentforce Communications?

Agentforce Communications is Salesforce’s industry-specific AI CRM platform built to support the evolving needs of communications and telecom providers. Previously known as Communications Cloud, it delivers a comprehensive digital BSS suite that connects commerce, service, and revenue operations. The platform simplifies complex middle-office functions with prebuilt applications tailored to telecom business models. AI-powered agents automate customer service interactions, including billing inquiries, order tracking, and account updates. Predictive analytics provide churn insights and recommended actions to protect revenue and improve customer retention. The Enterprise Product Catalog supports sophisticated product modeling, version control, and lifecycle management. Integrated industry CPQ capabilities streamline the product-to-cash journey across direct and partner sales channels. The communications-specific data model reduces customization requirements and speeds time to value. Guided workflows and intelligent service consoles improve efficiency for service representatives. Integration with third-party BSS and OSS systems ensures interoperability across telecom environments. Automation and AI reduce IT complexity while enhancing agility. Agentforce Communications helps providers scale operations, improve customer satisfaction, and drive sustainable revenue growth in a competitive market.

What is BillView?

Fastlane Software is excited to unveil its 'BillView' solution, tailored specifically for efficient management within the telecommunications industry. This cutting-edge tool merges advanced billing integration capabilities with extensive industry expertise, ensuring top-notch standards in bill reporting and analytical consultancy services. BillView acts as an all-encompassing online platform for the administration of telecommunication assets, enabling businesses to manage every aspect of their telecom inventory, usage, and costs. We offer a diverse range of analytical reports and services that assist organizations in assessing, understanding, and benchmarking their telecommunications expenses and inventory with precision. Given the intricate nature of telecommunication billing, we help collect the essential data needed to guarantee accurate charges at predetermined rates. With our vast experience and dedication to telecom billing solutions, collaborating with us ensures you receive unmatched support and expertise tailored to your needs. Our mission is to enable organizations to gain mastery over their telecom expenditures and enhance the efficiency of their resource utilization, ultimately driving improved fiscal responsibility and operational effectiveness. In doing so, we contribute to a more informed decision-making process that fosters sustainable growth.

Media

Media

Integrations Supported

Collate
Salesforce

Integrations Supported

Collate
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$325 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/communications/cloud/

Company Facts

Organization Name

Fastlane Software

Date Founded

2000

Company Location

Australia

Company Website

www.billview.com.au

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

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