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What is Sensedia API Management?

Our platform serves more than 100 enterprise clients across diverse sectors by proficiently managing their API full life cycles, which boosts productivity and shortens time-to-value for both developers and businesses. Highlighted as 'a leader' and 'a strong performer' in two Forrester reports, and recognized as 'visionary' in Gartner's Magic Quadrant for full life cycle API management, our solution distinguishes itself in the competitive landscape. We offer experimental environments (Sandbox) and organize private or public Hackathons that promote collaboration with start-ups, fostering an environment ripe for innovation. This initiative not only stimulates the development of new business models but also enhances our open platforms with superior design, documentation, and security features that improve the overall customer journey. Regular access to company data and user experiences is maintained, resulting in stronger omnichannel and IoT interactions. Our platform is also designed for better scalability and security, allowing it to adapt to partners' needs while complying with international security standards. Additionally, we excel in managing partner ecosystems, facilitating the modernization of legacy systems and integration of internal systems with SaaS applications. Our architecture is specifically developed to support microservices, enabling more agile and responsive development methodologies in today's digital environment. This comprehensive strategy not only optimizes operations but also positions organizations for sustained growth and innovative breakthroughs in the future. Ultimately, our commitment to fostering a collaborative and secure ecosystem empowers our clients to remain competitive in an ever-evolving market.

What is Five9?

For more than ten years, Five9 has dedicated itself entirely to developing cloud-based contact center software. It has established itself as a leader in the execution category within the Gartner Contact Center as a Service Magic Quadrant Leaders Quadrant. As a result of this recognition, Five9 has become the go-to choice for enterprise contact centers that require a trustworthy, secure, and scalable solution to meet their needs. This unwavering commitment to excellence has solidified Five9’s reputation in the industry.

Media

Media

Integrations Supported

Blotout
ChannelMix
ClearProcess
Cresta
Daisee
Enthu.ai
Extensiv 3PL Warehouse Manager
FICX
Klearcom
Level AI
Meera
MindTouch
Modulate Velma
Nightfall
Oracle Cloud Infrastructure
Peopleware
Sandbox Software
Sedric AI
Skywave CRM
Topbox

Integrations Supported

Blotout
ChannelMix
ClearProcess
Cresta
Daisee
Enthu.ai
Extensiv 3PL Warehouse Manager
FICX
Klearcom
Level AI
Meera
MindTouch
Modulate Velma
Nightfall
Oracle Cloud Infrastructure
Peopleware
Sandbox Software
Sedric AI
Skywave CRM
Topbox

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$100.00 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sensedia

Date Founded

2017

Company Location

Brazil

Company Website

www.sensedia.com/api-management-platform

Company Facts

Organization Name

Five9

Date Founded

2001

Company Location

United States

Company Website

go.five9.com/call-center-software

Categories and Features

API Management

API Design
API Lifecycle Management
Access Control
Analytics
Dashboard
Developer Portal
Testing Management
Threat Protection
Traffic Control
Version Control

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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