Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Sendbird Reviews & Ratings
    164 Ratings
    Company Website
  • Lodgify Reviews & Ratings
    5,030 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    7,748 Ratings
    Company Website
  • TablesReady Reviews & Ratings
    85 Ratings
    Company Website
  • InboxAlly Reviews & Ratings
    124 Ratings
    Company Website
  • Podium Reviews & Ratings
    2,128 Ratings
  • Assembled Reviews & Ratings
    254 Ratings
    Company Website
  • Aaniie Reviews & Ratings
    82 Ratings
    Company Website
  • 11x Reviews & Ratings
    67 Ratings
    Company Website
  • Time To Pet Reviews & Ratings
    306 Ratings
    Company Website

What is Sentiment?

Presenting an all-encompassing customer service messaging platform crafted to enhance your client interactions. When your clients have questions and your capacity is stretched, we are poised to help you take back control of the situation. Become part of a vast community of users from the most innovative companies worldwide. Our platform empowers you to oversee all customer communications through a singular, unified inbox. Real-time conversations from chat, email, social media, reviews, and messaging are seamlessly integrated and managed in one cohesive interface. By utilizing AI-driven bots to handle repetitive inquiries, your customer service representatives can dedicate their efforts to delivering prompt and effective support through a streamlined inbox designed for maximum efficiency. The platform cultivates a messaging-centric environment, replacing the traditional, impersonal email and ticket systems. Each channel is transformed into a more interactive messaging experience, enhancing satisfaction for both your clientele and your team. Effortlessly manage social messaging platforms such as Facebook and Twitter, including both public and private messages, along with web chat and Messenger channels like Line, all within shared inboxes, while intelligently routing conversations among your online team to ensure the quickest response times. As a result, your customer service can truly excel in a modern, interconnected landscape, creating a more positive experience for everyone involved. Furthermore, the intuitive design of the platform ensures that teams can collaborate effectively, leading to improved outcomes and stronger customer relationships.

What is Bookboost?

Maintain round-the-clock accessibility in your communication with guests by incorporating a live chat feature on your hotel’s website, allowing for seamless message exchanges at any hour. With the use of automated messaging, you can ensure that guest inquiries are promptly addressed, whether it's during the day or late at night. Streamline all your messaging channels—such as SMS, Facebook Messenger, email, and WhatsApp—into a single cohesive inbox to enhance efficiency. This consolidation enables quick responses to guest questions, the delegation of tasks among team members, and effective tracking of all interactions. Offer essential, personalized information tailored to each guest’s stay while also utilizing this system as a powerful tool for cross-selling additional services. Effectively segment and manage guest profiles, scheduling customized messages and promotional offers based on criteria like arrival dates and group sizes, which guarantees that you connect with the right guest at the ideal moment. Harness the connectivity provided by your Property Management System (PMS) to deliver a personalized and focused messaging experience for your guests. With this integrated approach, you can easily engage with guests through their preferred messaging platforms instantly. Maintain open lines of communication, and you will likely see a significant increase in guest satisfaction as a result. Ultimately, a responsive and personalized communication strategy will turn guests into loyal patrons.

Media

Media

Integrations Supported

X (Twitter)
4SUITES
5stelle*
Azure Marketplace
Booking.com
Clock PMS+
Facebook
Facebook Messenger
Instagram
LINE
LinkedIn
Mews
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
Rezlynx
SiteMinder
Telegram
WhatsApp

Integrations Supported

X (Twitter)
4SUITES
5stelle*
Azure Marketplace
Booking.com
Clock PMS+
Facebook
Facebook Messenger
Instagram
LINE
LinkedIn
Mews
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
Rezlynx
SiteMinder
Telegram
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

€99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sentiment

Date Founded

2014

Company Location

United Kingdom

Company Website

www.sentiment.io

Company Facts

Organization Name

Bookboost

Date Founded

2016

Company Location

Sweden

Company Website

www.bookboost.io

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Popular Alternatives

Adanos Reviews & Ratings

Adanos

Adanos Software GmbH

Popular Alternatives

Grace Reviews & Ratings

Grace

Nevotek