Ratings and Reviews 250 Ratings

Total
ease
features
design
support

Ratings and Reviews 7 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • Google Workspace Reviews & Ratings
    68,909 Ratings
    Company Website
  • Haystack Reviews & Ratings
    278 Ratings
    Company Website
  • Connecteam Reviews & Ratings
    9,897 Ratings
    Company Website
  • Axero Reviews & Ratings
    218 Ratings
    Company Website
  • RingCentral RingEX Reviews & Ratings
    3,320 Ratings
  • Nectar Reviews & Ratings
    9,451 Ratings
    Company Website
  • 3CX Reviews & Ratings
    1,236 Ratings
    Company Website
  • CrankWheel Reviews & Ratings
    215 Ratings
    Company Website
  • Motivosity Reviews & Ratings
    4,704 Ratings
    Company Website
  • ISL Light Remote Desktop Reviews & Ratings
    1,568 Ratings
    Company Website

What is Slack?

Slack is a workplace collaboration platform that connects teams, tools, data, workflows, and AI agents in one conversational workspace. It is built around channels, where people can organize discussions by project, department, customer, workflow, or business priority. The platform helps teams communicate through messaging, huddles, clips, files, canvases, lists, Slack Connect, and shared workspaces with external partners. Slackbot brings AI into the flow of work by helping users search company knowledge, summarize conversations, prepare for meetings, analyze documents, create briefs, schedule meetings, and take action across connected apps. Slack’s AI features use business context from conversations, files, channels, Salesforce data, and approved integrations while respecting permissions and access controls. Teams can use Slack to work with agents such as Agentforce, Claude, GitHub Copilot, and other connected AI tools. Workflow Builder allows both technical and non-technical users to automate recurring processes such as stand-ups, approvals, reminders, project updates, and operational alerts. Slack’s integration ecosystem connects with apps such as Google Drive, Salesforce, GitHub, Zoom, Asana, Box, Workday, Vercel, ChatGPT, and many others, allowing teams to bring scattered work into one place. Enterprise search helps users find files, decisions, messages, customer records, and historical context without digging through separate systems. Slack also supports secure external collaboration through Slack Connect, making it easier to communicate with customers, vendors, partners, and clients. With AI assistance, real-time communication, workflow automation, enterprise integrations, and secure collaboration, Slack helps organizations reduce silos and run more of their business from a single platform.

What is Slaask?

Introducing the ultimate app for customer service tailored specifically for Slack users. This innovative platform consolidates all communications from your team and clients into a single, centralized hub. Our dedicated product and support team focus exclusively on the Slack ecosystem, reflecting our deep commitment to enhancing customer messaging within this environment. No other company can match our unwavering dedication to this specialized niche. Slack is ingrained in our identity as a business, and notably, we are the first company to be fully funded while exclusively operating within Slack. You can engage with prospects and clients across various channels—whether through your website, social media, mobile apps, or email—directly in Slack! It is essential for businesses to adapt to where their customers are, rather than forcing customers to adapt to them. If your aim is to streamline customer communications and provide your team with a unified control center, then Slaask is the perfect solution for you. Not only is Slaask an outstanding tool for customer messaging, but it also empowers you to design a customized chatbot that harmonizes with your brand identity, further enhancing the customer interaction experience. By choosing Slaask, you will transform the way your organization engages with its audience in today's digital landscape while ensuring a more personalized approach to customer service.

Media

Media

Integrations Supported

Asana
Baremetrics
Facebook
Freshdesk
Front
Groove
HappyFox
Help Scout
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
LiveAgent
Mailjet
Pipedrive
Salesforce
Stackreaction
Teamleader
X (Twitter)
Zendesk

Integrations Supported

Asana
Baremetrics
Facebook
Freshdesk
Front
Groove
HappyFox
Help Scout
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
LiveAgent
Mailjet
Pipedrive
Salesforce
Stackreaction
Teamleader
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$8.75/user/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

slack.com

Company Facts

Organization Name

Slaask

Date Founded

2015

Company Location

United States

Company Website

slaask.com

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Messaging

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Popular Alternatives

Popular Alternatives