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What is Smartsupp?
Smartsupp chat enables personalized interactions that enhance customer satisfaction, with its services utilized by 283,000 websites and online stores throughout Europe. The platform provides a robust web dashboard for accessing comprehensive visitor data, and it allows you to connect with customers from anywhere via mobile applications available on both Android and iOS devices. You can utilize automated messages to proactively engage with visitors and obtain in-depth statistics that evaluate your customer service performance, while the visitor recording feature offers insights into customer behavior. By utilizing this chat solution, you can ensure that you are always in touch with your customers as they navigate your website. Sign up for a complimentary account at www.smartsupp.com to begin engaging with your audience today.
Highlighted features include:
- Fully customizable chat box
- Customer satisfaction tracking
- Automated messaging options
- Mobile applications for convenient access
- Predefined responses for efficiency
- Comprehensive analytics
- Seamless integration with various ecommerce platforms
- Visitor session replay for enhanced understanding of user experience.
What is Ovebot?
Ovebot functions as an intelligent assistant tailored for sales and customer support in the realm of online retail. Embedded within a chat widget, it leverages a retailer's product catalog, website content, and policies to adeptly answer customer inquiries; it also recommends products that align with customer needs and the items already in their shopping carts, enabling easy addition of products to their carts. For e-commerce platforms that support it, Ovebot provides real-time updates on inventory levels and pricing, as well as tracking and order status, while efficiently handling requests to modify or cancel orders when necessary. Moreover, the assistant has the capability to collect and qualify leads, smoothly transitioning conversations to human agents, and it can produce reports detailing interactions, viewed items, shopping carts, and sales that arise from chat interactions. Merchants can personalize the assistant's functionalities, including knowledge bases, language settings, and operational hours, through an intuitive web interface. Ovebot can be integrated via plugins for popular platforms like WooCommerce, WordPress, PrestaShop, OpenCart, and Magento, or through a script for other website types. Additionally, it broadens its lead generation functions to industries beyond retail, encompassing fields such as healthcare, marketing agencies, real estate, and software as a service (SaaS). This adaptability not only enhances customer engagement but also significantly boosts sales processes, making Ovebot an indispensable asset for businesses seeking to improve their service offerings and operational efficiency. Ultimately, Ovebot’s diverse capabilities transform how businesses interact with their customers, driving growth and satisfaction.
Integrations Supported
WordPress
CS-Cart Multi-Vendor
CS-Cart Store Builder
Google Analytics
Jimdo
Lightspeed Retail
Shopify
Integrations Supported
WordPress
Magento
OpenCart
PrestaShop
API Availability
API Availability
Pricing Information
$0.01/month/user
Packages:
FREE forever
STANDARD (10 EUR / month)
PRO (25 EUR / month)
FREE forever
STANDARD (10 EUR / month)
PRO (25 EUR / month)
Free Version
Pricing Information
€29/month
The Starter plan is €29/month, including VAT. It includes up to 1,000 AI messages per month, one agent, one human-agent seat, and a catalog of up to 2,000 products.
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Company Facts
Organization Name
Smartsupp
Date Founded
2013
Company Location
Czech Republic
Company Website
www.smartsupp.com
Company Facts
Organization Name
AWeb Design SRL
Date Founded
2016
Company Location
Romania
Company Website
ovebot.ai/en
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
AI Sales Agents
Not specified