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What is StratPlan?

You can effectively define, implement, and refine your business's growth strategy in five simple steps. To foster growth, enhance teamwork and collaboration by establishing clear objectives. Identify, track, and advance the tasks that both individuals and teams need to accomplish daily. Create an organizational culture that prioritizes transparency and regular assessment. This approach will lead to a noticeable enhancement in your overall business performance. By minimizing uncertainty, boosting efficiency, eliminating redundant efforts, and positively impacting your financial outcomes, you set the stage for success. With well-articulated company objectives, a solid strategy, and daily tasks outlined, decision-making becomes significantly more effective. Your business goals will serve as a roadmap to define and reach your aspirations. Recognizing the external environment is crucial for managing challenges such as the COVID-19 pandemic. Feedback from small businesses was solicited to evaluate various software options tailored for their needs. Our software was assessed based on several criteria, including value for money, customer support, user-friendliness, reporting capabilities, and overall satisfaction ratings. For the third year in a row, StratPlan has emerged as the top choice in these evaluations, showcasing its commitment to excellence. This consistent recognition reflects the software's alignment with the evolving needs of small businesses.

What is DialConnection?

We are not just about technology; we prioritize achieving tangible business outcomes and delivering metrics that truly matter. Our mission is to assist you in navigating through intricate and heavily regulated sectors. DialConnection offers a comprehensive, integrated solution designed to enhance the performance of your contact center. With our user-friendly design, straightforward management tools, and intuitive interfaces, businesses can effortlessly connect with customers and manage accounts while ensuring compliance. You have the flexibility to customize your solutions to align with your organization's needs and adapt as your business grows. By automating your customer contact center communications, DialConnection removes ambiguity, reduces complexity, and mitigates risks. Our innovative solutions empower you with the data management capabilities required to make informed and effective decisions regarding your call strategy. Ultimately, we strive to be your partner in achieving excellence in customer communication.

Media

Media

Integrations Supported

Lariat Collections Platform
Sedric AI

Integrations Supported

Lariat Collections Platform
Sedric AI

API Availability

Has API

API Availability

Has API

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Global Business Consultants

Date Founded

2015

Company Location

Australia

Company Website

globalbusinessconsultants.com.au

Company Facts

Organization Name

DialConnection

Date Founded

1997

Company Location

United States

Company Website

www.dialconnection.com

Categories and Features

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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