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What is RT Telephony?
SugarCRM offers various modules, such as Leads, Contacts, and Accounts, that facilitate both inbound and outbound calling. Calls can be made through web, desktop, or mobile applications, requiring only a microphone and speakers. RT Telephony serves as the operator, effectively managing extensions and phone directories. With the IVR settings in RT Telephony, you can craft a welcoming message, adjust voice tone, and handle incoming calls. Additionally, you can guide your callers through a set of options tailored to your specific configurations. Beyond voice interactions, RT Telephony enhances communication by enabling both textual and verbal exchanges. Users can instantly send and receive SMS messages, with Sugar enabling the initiation of SMS conversations through RT Telephony integration. Furthermore, RT Telephony allows for the creation of Campaign Templates, making it simple to deliver messages directly to your intended audience. This comprehensive approach to communication ensures that users can engage with their clients effectively, regardless of the medium.
Integrations Supported
Sugar Sell
Airbyte
Aritic Desk
Cherokee
Cvent Event Management
Global Shop Solutions
Google Workspace
Latitude ERP
ON24
Orange Logic OrangeDAM
Integrations Supported
Sugar Sell
Airbyte
Aritic Desk
Cherokee
Cvent Event Management
Global Shop Solutions
Google Workspace
Latitude ERP
ON24
Orange Logic OrangeDAM
API Availability
Has API
API Availability
Has API
Pricing Information
$9 per month
Free Trial Offered?
Free Version
Pricing Information
$125 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SugarCRM
Date Founded
2004
Company Location
United States
Company Website
www.sugarcrm.com/solutions/connect-email-integration/
Company Facts
Organization Name
Rolustech
Date Founded
2008
Company Location
United Kingdom
Company Website
www.rolustech.com/rttelephony/
Categories and Features
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording