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What is THAT WAS AI?

THAT WAS AI is a cloud-based voice support platform specifically crafted for Shopify merchants. This cutting-edge service integrates the catalog, order, customer, and policy information of a Shopify store with a phone assistant that skillfully manages incoming customer inquiries. It can perform tasks such as placing orders, checking the status of current orders, updating eligible shipping addresses, canceling unfulfilled orders, and responding to product-related questions. If the assistant encounters inquiries that exceed its capabilities or lacks certainty in its responses, it can either create a support ticket or smoothly transfer the call to a human representative, all while preserving the context of the conversation. Merchants are provided with the choice of linking a new phone number via Twilio or utilizing an existing number through a SIP trunk, allowing for flexibility in setup. Furthermore, the system enables outbound calls to customers who have abandoned their shopping carts, where the assistant can address questions and facilitate the completion of purchases. The comprehensive dashboard comes equipped with detailed call logs, transcripts, summaries, and analytical insights, all aimed at enhancing the service experience. This solution is ideally tailored to address the unique challenges faced by Shopify store owners and their support teams in managing phone-based service and order-related inquiries. Ultimately, this integration not only optimizes customer interactions but also significantly boosts the efficiency of handling diverse support tasks, making it an invaluable tool for merchants.

What is Manifest AI?

Manifest AI is an AI-powered ecommerce automation platform that enables online retailers to manage customer support, personalized shopping assistance, and marketing interactions through autonomous AI agents. The software connects to ecommerce stores and synchronizes product catalogs, descriptions, inventory information, frequently asked questions, and store policies to provide relevant responses to customer inquiries. Its AI shopping assistant helps customers discover products, compare available options, receive personalized recommendations, and find information about pricing, availability, shipping, and returns. Manifest AI supports customer conversations through website chat, email, WhatsApp, Instagram, and voice calling, allowing businesses to maintain consistent interactions across different channels. Automated customer service capabilities include order status inquiries, shipment tracking, cancellation requests, return processing, exchanges, and other post-purchase support activities. When an issue requires human assistance, the platform can transfer the conversation to a customer service representative or connected helpdesk with relevant context. Its no-code Agent Builder enables businesses to create specialized agents with configurable goals, triggers, instructions, guardrails, tool permissions, customer verification, and escalation rules. The platform provides prebuilt agents for product recommendations, order cancellations, returns, exchanges, and other common ecommerce operations. Marketing capabilities include personalized customer engagement, abandoned cart recovery, automated messaging campaigns, product discovery quizzes, and proactive shopping assistance.

Media

Media

Integrations Supported

Shopify
Twilio

Integrations Supported

Shopify

API Availability

API Availability

Pricing Information

$62/month
Basic is $62/month for the first 3 months under the launch offer, then $89/month. The plan includes 200 call minutes per month, one connected store, and one voice assistant. Additional usage is $0.46/minute. Charges are in USD; recurring and usage charges are billed every 30 days.
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS

Supported Platforms

Not specified

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Webinars
Online Training
On-Site Training

Company Facts

Organization Name

THAT WAS AI

Date Founded

2024

Company Location

India

Company Website

www.thatwasai.com

Company Facts

Organization Name

BIK

Date Founded

2019

Company Location

United States

Company Website

getmanifest.ai

Categories and Features

AI Voice Agents

Not specified

Categories and Features

AI eCommerce

Not specified

eCommerce Tools

Not specified

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