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Ratings and Reviews 29 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is TNS Enterprise Branded Calling?

TNS Enterprise Branded Calling emerges as a premier solution integrated into major wireless networks, providing improved calling experiences for over 300 million users across platforms including Verizon, AT&T, and T-Mobile. By displaying your brand’s name, logo, and the reason for the call on recipients' devices, this service enhances contact rates, increases call durations, and gives your brand a competitive advantage in the industry. This cutting-edge offering ensures that only authenticated calls receive enriched call data, protecting your brand from spoofing risks while building consumer trust. With ten years of experience in call identification and branded caller ID solutions, TNS has successfully processed billions of branded calls for a diverse array of subscribers. The service is applicable in various industries such as healthcare, travel, retail, education, financial services, and insurance, which helps enhance customer engagement and optimize operational workflows. By doing so, it not only boosts brand recognition but also underscores the significance of genuine communication in today's digital landscape. This emphasis on authenticity is critical as consumers increasingly seek trustworthy interactions in an era marked by rising concerns over privacy and security.

What is CallTools?

Revolutionize your contact center operations with CallTools, a cutting-edge cloud-based solution that seamlessly integrates both inbound and outbound dialing to maximize productivity. Boost agent efficiency while building stronger connections with customers through powerful features such as predictive dialing, call recording, and coordinated multi-channel campaigns via email and SMS. Obtain a comprehensive view of team performance with in-depth analytics and real-time reporting capabilities. With adaptable integrations, efficient queue management, and personalized IVR settings, CallTools streamlines processes and enhances call results. Improve your connection rates by utilizing sophisticated data targeting and dynamic caller ID technologies. Designed for simplicity, CallTools equips teams to tackle even the most challenging tasks effortlessly, ensuring a smoother workflow across the board. This innovative platform not only enhances operational efficiency but also fosters a more responsive and customer-centric approach in your contact center.

Media

Media

Integrations Supported

GoPoint by T-Mobile
Verizon Cloud

Integrations Supported

ActiveProspect
Avaya Aura
Balto
DebtPayPro
Enerflo
Forefront CRM
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Jornaya
LeadsPedia
Microsoft Dynamics 365
NetSuite
Salesforce
Slack
Velocify
Velocity
monday AI work platform

API Availability

API Availability

Has API

Pricing Information

Free
Free Version

Pricing Information

Custom Pricing - Best Value in the Industry with Unlimited Inbound and Outbound Minutes

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TNS

Date Founded

1990

Company Location

United States

Company Website

tnsi.com/enterprise-branded-calling/

Company Facts

Organization Name

CallTools

Date Founded

2014

Company Location

United States

Company Website

calltools.com/

Categories and Features

Telephony

Not specified

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Monitoring

Not specified

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Lead Scoring
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Territory Management

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Parallel Dialers

Not specified

Power Dialers

Not specified

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Sales Dialers

Not specified

SMS Marketing

2-Way Messaging
Contact Management
MMS
Message Personalization
Polls / Voting
Reporting/Analytics
Scheduled Messaging

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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