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What is TNS Enterprise Branded Calling?

TNS Enterprise Branded Calling emerges as a premier solution integrated into major wireless networks, providing improved calling experiences for over 300 million users across platforms including Verizon, AT&T, and T-Mobile. By displaying your brand’s name, logo, and the reason for the call on recipients' devices, this service enhances contact rates, increases call durations, and gives your brand a competitive advantage in the industry. This cutting-edge offering ensures that only authenticated calls receive enriched call data, protecting your brand from spoofing risks while building consumer trust. With ten years of experience in call identification and branded caller ID solutions, TNS has successfully processed billions of branded calls for a diverse array of subscribers. The service is applicable in various industries such as healthcare, travel, retail, education, financial services, and insurance, which helps enhance customer engagement and optimize operational workflows. By doing so, it not only boosts brand recognition but also underscores the significance of genuine communication in today's digital landscape. This emphasis on authenticity is critical as consumers increasingly seek trustworthy interactions in an era marked by rising concerns over privacy and security.

What is Ricochet360?

Ricochet360 is an all-in-one platform that integrates dialer features, CRM tools, and marketing automation specifically designed for large-scale call centers, as well as sales and customer service teams. By leveraging Ricochet360, teams can rapidly connect with leads and close deals while effectively managing all communications with potential clients, handling calls and emails, directing incoming phone inquiries, and streamlining various marketing and sales tasks from one centralized interface. The platform also provides a high degree of customization, ensuring that it meets the distinct needs and budget constraints of each team, which significantly boosts overall productivity and efficiency. Furthermore, its adaptability makes Ricochet360 an indispensable resource for businesses aiming to enhance their sales processes and customer engagement strategies, fostering sustained growth and success in a competitive landscape. In this way, organizations can fully harness the power of technology to drive their initiatives forward.

Media

Media

Integrations Supported

GoPoint by T-Mobile
Verizon Cloud

Integrations Supported

5X
Constant Contact
Mailchimp
Salesforce Agentforce Marketing
SendGrid

API Availability

API Availability

Pricing Information

Free
Free Version

Pricing Information

$100.00/month/user
Cloud phone system - $15 per user per month
CRM - $50 per user per month
Cloud phone, dialer and CRM - $100 per user per month
Cloud phone, predictive dialer, and CRM - $140 per user per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TNS

Date Founded

1990

Company Location

United States

Company Website

tnsi.com/enterprise-branded-calling/

Company Facts

Organization Name

Ricochet360

Date Founded

2010

Company Location

United States

Company Website

www.ricochet360.com

Categories and Features

Telephony

Not specified

Categories and Features

Auto Dialer

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Instant Retrieval
Recording Bookmarking

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail

Marketing Automation

Analytics / ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Sales Intelligence
Segmentation
Social Marketing

Predictive Dialer

Not specified

Sales Dialers

Not specified

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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