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What is TabsCAFM?

TabsCAFM operates as an all-encompassing Computer-Aided Facilities Management solution tailored to enhance the effectiveness of the Facilities, Estates, and Service Management industries by providing a dependable and efficient means of overseeing personnel, locations, and workflows. This software stands out by offering a cohesive platform that merges various functions within Facilities, Estates, or Service Management, resulting in detailed insights into operational activities. With its adaptable modular design, TabsCAFM grants remarkable flexibility, enabling the extension of its functionalities into new areas of your operations, which significantly improves the centralization of processes through a single, robust management interface. Utilizing TabsCAFM allows organizations to not only streamline their operations but also to elevate overall efficiency across all management areas. Furthermore, this software fosters collaboration among teams, empowering them to work together effectively in pursuit of their operational objectives, ultimately driving success in their endeavors.

What is TOPdesk?

You have the freedom to customize how TOPdesk operates according to your needs. Whether you want to handle incoming tickets or work alongside various service teams through a single platform, TOPdesk offers the tools to accommodate any organization, including ITSM, CAFM, and ESM. Our software is designed to enhance your customer support efforts, transcending the traditional boundaries of a service management tool. Since our inception in 1993, we have been dedicated to aiding organizations globally in enhancing their service delivery standards. Our commitment to your success is evident in our high customer satisfaction ratings. We are devoted to assisting you at every stage of your journey. By utilizing TOPdesk, you can optimize your IT support with features like easy call registration, efficient resource planning, and insightful reporting options. Moreover, every aspect of your facilities services can be effectively managed through intuitive overviews, personalized task lists, and thoughtfully structured planners, ensuring that you stay organized and focused on what matters most. Ultimately, TOPdesk is here to empower your organization to thrive.

Media

Media

Integrations Supported

Integrations Supported

DARWIN Core
Enterprise Bot
Flexwhere
GenticFlow
Indent
Inserve
Jira Work Management
Martello Vantage DX
Microsoft Outlook
Microsoft Power BI
Okta
Startdeliver
TeamViewer
TestMonitor
Testersuite
Workspace 365
baramundi Management Suite
eG Enterprise
ilert
tenfold

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tabs FM

Date Founded

1992

Company Location

United Kingdom

Company Website

www.tabsfm.com

Company Facts

Organization Name

TOPdesk

Date Founded

1993

Company Location

Netherlands

Company Website

www.topdesk.com

Categories and Features

Facility Management

Asset Management
Equipment Management
Inspection Management
Inventory Control
Room Scheduling
Visitor Management
Work Order Management

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Checkout / Check-In
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Change Management

Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Training Management

Contract Management

Buy Side (Suppliers)
Completion Tracking
Contract Lifecycle Management
Full Text Search
Version Control
Workflow Management

Customer Service

Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Incident Management

Audit Trail
Incident Reporting
Task Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Configuration Management
Contract/License Management
Cost Tracking
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Supplier Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Availability Management
Change Management
Configuration Management
Dashboard
Incident Management
Problem Management
Self Service Portal

Operations Management

Not specified

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Remote Control
SLA Management
Self Service Portal

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