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What is Taqtics?
Designed specifically for multi-store retail and restaurant brands, Taqtics offers an all-encompassing management platform that aids in maintaining compliant and uniform store operations.
Key Advantages
• Enhance productivity and communication through digitization and automation.
• Deliver Consistent Customer Experiences: Ensure a uniform aesthetic and service standard across locations.
• Efficient Operations Management - Oversee the daily functions of multiple outlets.
Comprehensive software features include:
• Task & Checklist Manager
• Digital Audits & Reports
• Issue Ticketing
• Visual Merchandising Execution
• Training & Assessments
• Asset Management
• Attendance Tracking
• Live Chat
• Notice Board
By utilizing Taqtics, retail and restaurant brands can achieve greater visibility and control over their everyday operations, enabling them to make informed business decisions, streamline their workflows, boost productivity, and uphold operational consistency across all stores. This holistic approach ultimately supports the brands in enhancing their overall performance and customer satisfaction.
What is ArcTicketing?
ArcTicketing streamlines the organization, prioritization, and allocation of support tickets to the right customer service agents. By adjusting the assignment rules with minimal effort, you can guarantee a quick response time for incoming inquiries. Moreover, the platform enables you to assess the quality and completeness of resolved tickets through a performance report, which provides insights into the average time taken to resolve each issue. The system also allows for the addition of users and the definition of their roles, clarifying their permissions, the ticket categories they will oversee, and the features they can utilize. In addition, you can explicitly set up your service level agreements (SLAs) to differentiate between tickets that need urgent responses and those that can be addressed later. This thorough strategy not only enhances ticket management efficiency but also fosters a more responsive customer service environment. Ultimately, adopting such a structured approach leads to improved customer satisfaction and operational effectiveness.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Peachy Technologies Private Limited
Date Founded
2021
Company Location
India
Company Website
www.taqtics.co
Company Facts
Organization Name
Archarina
Company Location
United States
Company Website
www.archarina.io/products/office-apps/arc-ticket
Categories and Features
Employee Communication Tools
Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Retail Execution
AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management
Task Management
Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View
Categories and Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management