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What is TeamsDashboard?

TeamsDashboard provides a dynamic interface for monitoring presence and availability within Microsoft Teams by pulling real-time status updates from Microsoft 365 via the Graph API, all presented on a single, user-friendly screen that requires no installation, agents, or changes to firewall settings. It boasts four unique display options—Cards, Compact, Minimal, and List—each equipped with smart filters that categorize users by department, location, and job title, enabling IT administrators, team leaders, and executives to quickly identify who is available, engaged in calls, or participating in meetings. This solution is perfect for numerous uses, such as office wallboards, lobby displays, mobile dashboards for teams on duty, service desk dispatcher interfaces, and tracking the status of Teams Phone calls. The installation is straightforward, taking under five minutes, and adheres to GDPR regulations with data hosting based in Germany. Furthermore, it allows for MSAL enterprise authentication and is accessible on any device featuring a web browser, including desktops, tablets, mobile phones, and TV displays. With pricing starting at €4.25 per user each month, TeamsDashboard offers a 14-day free trial, allowing organizations to only license active users rather than the entire Microsoft 365 tenant, thus ensuring a scalable and economical choice for businesses of any size. Moreover, its versatility and ease of use make it an attractive option for organizations looking to enhance their communication and collaboration capabilities.

What is 2Ring Dashboards & Wallboards?

This online solution, which works seamlessly with platforms such as Amazon Connect, Five9, Genesys Cloud CX, NICE CXone, and Webex Contact Center, enables the visualization of real-time data on expansive displays within contact centers (known as wallboards) as well as on the desktops of supervisors, agents, and mobile devices for executives (referred to as dashboards). Users can easily configure visual alerts (such as color changes and blinking notifications) and audible alerts (one-time or repetitive) based on established thresholds. You have the option to arrange a demo or try it at no cost, allowing you to explore the limitless customization of views utilizing a variety of pre-built key performance indicators (KPIs), images, scrolling text, YouTube videos, and PowerPoint presentations (facilitated through PDF export, with 2Ring Dashboards and Wallboards managing the content rotation). Furthermore, 2Ring Dashboards & Wallboards empowers supervisors and business users to disseminate information in real-time across all displays, ensuring everyone stays informed and engaged with the latest updates. This capability fosters a more dynamic and responsive work environment within the contact center.

Media

Media

Integrations Supported

3CX
Microsoft 365
Microsoft Teams

Integrations Supported

Amazon Connect
Cisco Unified Contact Center
Five9
Genesys Cloud CX
ServiceNow
Webex Contact Center

API Availability

API Availability

Has API

Pricing Information

$4.25/month
per User
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Online Training
On-Site Training

Company Facts

Organization Name

SSIG-IT GmbH

Date Founded

2019

Company Location

Germany

Company Website

www.ssig-it.com

Company Facts

Organization Name

2Ring

Company Location

United States, Slovakia

Company Website

www.2ring.com/products-manager/dashboards-wallboards-uccx-ucce-pcce-hcs/general/

Categories and Features

Dashboard

Interactive
Private Dashboards
Public Dashboards
Scorecards

Categories and Features

Dashboard

Data Source Integrations
Functions / Calculations
Interactive
KPIs
Private Dashboards
Public Dashboards
Themes
Visual Analytics

Digital Signage

Not specified

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