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What is Telephox?

Our BPA software is tailored specifically to address the distinct requirements of your organization, facilitating improved operational excellence, empowering your team, and providing increased value to your customers. By automating routine and predictable tasks, you can optimize your workflows and simplify operations. This flexibility allows your staff to focus on critical business activities, ranging from onboarding procedures to comprehensive reporting. Enhance your productivity by reducing the time spent on tedious manual tasks, while also significantly decreasing the likelihood of errors through automated workflows. Effortlessly and securely integrate your data to broaden your operational potential. Shift from managing physical documents to pioneering efficiency and innovation. With our BPA technology, you can eliminate the need for labor-intensive tasks that are prone to errors, ultimately creating a more agile and precise business environment. Consequently, your organization can prioritize strategic goals instead of becoming overwhelmed by monotonous processes, allowing for greater innovation and growth. As a bonus, this transition can lead to improved employee satisfaction, as team members engage in more meaningful and impactful work.

What is Diabolocom?

For more than twenty years, Diabolocom has been revolutionizing the way businesses engage with their customers through its innovative cloud-native Contact Center as a Service (CCaaS) platform. Utilizing exclusive generative AI technology, Diabolocom offers sophisticated automation, enhanced accessibility, and insightful analytics designed to meet the evolving requirements of customer service and sales. The AI Assistant provided by Diabolocom enriches each customer interaction by delivering real-time transcription, evaluating satisfaction levels, and offering guidance on the most effective next steps to take. What sets Diabolocom apart is the seamless integration of native AI focused on customer experience alongside comprehensive telecom capabilities, resulting in a highly personalized telephony service. By streamlining repetitive tasks, organizations can shift their attention towards fostering customer loyalty and enhancing revenue generation. Our solution can be integrated either natively or through APIs with popular CRM platforms such as Salesforce, Oracle, and Microsoft Dynamics, guaranteeing thorough visibility across all customer interactions. Esteemed brands like Mitsubishi Electric, Nikon, and Brinks trust Diabolocom to provide unique, AI-enhanced customer experiences. With a remarkable 97% reduction in post-call handling times and a 12% decrease in customer churn, our platform not only boosts operational efficiency but also empowers teams to remain adaptable in a fast-changing market landscape. This commitment to innovation is why Diabolocom continues to lead the industry in customer engagement solutions.

Media

Media

Integrations Supported

Integrations Supported

CROSS-CRM
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Teams
Modjo
Oracle CRM On Demand
Pega CRM
SAP CRM
Salesforce
ServiceNow
Zendesk

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Telephox

Company Website

telephox.com

Company Facts

Organization Name

Diabolocom

Date Founded

2005

Company Location

France

Company Website

www.diabolocom.com

Categories and Features

Business VoIP

Call Recording
IVR / Voice Recognition
Unified Communications

Telephony

Auto-Dialer
IVR / Voice Recognition
Predictive Dialer
VoIP

Categories and Features

AI Call Center

Not specified

Business VoIP

Call Parking
Call Recording
Contact Management
IVR / Voice Recognition
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Not specified

Sales Dialers

Not specified

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Virtual Phone Number

Not specified

Workforce Optimization (WFO)

Quality Management
Real-time Guidance
Reporting
Speech Analytics

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