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What is TENIOS?

Welcome to TENIOS, the cloud communications provider under the Apifonica Group umbrella. Based in Germany, TENIOS focuses on innovative AI voicebots and telephony solutions designed for businesses. Their succinct mission is to deliver Conversational AI to the global market. Driven by a passion for automation, a dedicated team of specialists in Cloud Technology, Telephony, and AI collaborates to enhance business communication and streamline related workflows. TENIOS Voicebots efficiently manage both outbound and inbound calls, follow up with leads, pre-qualify them, update CRM data in real-time, and generate reports to enhance customer communication strategies. Their all-encompassing telecom platform provides a variety of services, including virtual phone numbers, smart call routing, interactive voice response (IVR) systems, SMS, RCS, and a powerful Voice API for the smooth integration of voice applications. With more than twenty years of industry experience and hosting services based in Germany, TENIOS guarantees dependable and scalable communication solutions that are customized to accommodate a wide array of business requirements. Additionally, their commitment to innovation positions them as a leader in the evolving landscape of cloud communications.

What is Parloa?

Parloa is an AI agent platform built to help enterprises transform customer service into personalized, scalable, and relationship-focused conversations. The platform allows businesses to instantly manage large volumes of customer interactions in multiple languages, reducing hold times and improving the quality of support. Parloa’s AI agents are designed to handle both routine and high-stakes customer needs across industries such as financial services, utilities, ecommerce, retail, healthcare, media, entertainment, and information technology. In financial services, teams can use the platform for identity checks, card problems, and claims-related support. Utilities can automate outage updates and billing questions, while ecommerce and retail companies can manage orders, returns, and product inquiries more efficiently. Healthcare organizations can use Parloa to support appointment booking, prescription refills, and patient service requests. IT teams can automate ticket resolution, password resets, and 24/7 user support. The platform supports the full AI agent lifecycle, including design, testing, scaling, optimization, security, and integrations. Parloa focuses on turning reactive support into proactive customer relationship management by creating conversations that become more meaningful over time. Its enterprise-grade security and compliance posture includes certifications and standards such as ISO 27001, ISO 17442, SOC 2 Type 1, SOC 2 Type 2, PCI DSS, HIPAA, and DORA. With scalable AI agents, multilingual support, and reliability for high-volume environments, Parloa helps companies improve customer loyalty while reducing service bottlenecks.

Media

Media

Integrations Supported

HubSpot CRM
Salesforce
Bigin by Zoho CRM
Kommo
Pipedrive
Zapier

Integrations Supported

HubSpot CRM
Salesforce
Avaya Aura
Freshcaller
Freshdesk
Genesys Cloud CX
HubSpot Service Hub
Operata
ServiceNow
Twilio
Zendesk

API Availability

Has API

API Availability

Pricing Information

€50/ month (Pay as YouGo)
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

TENIOS

Date Founded

2001

Company Location

Germany

Company Website

www.tenios.de/

Company Facts

Organization Name

Parloa

Date Founded

2018

Company Location

Germany

Company Website

www.parloa.com

Categories and Features

AI Voice Agents

Not specified

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
SIP Trunking

Communication APIs

Not specified

Telephony

Call Monitoring
IVR / Voice Recognition
VoIP

Toll Free 800 Number

Not specified

Voice Bot

Not specified

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Call Center

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Call Center

Not specified

Conversational AI

Not specified

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