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What is Textel?

Textel is a groundbreaking business messaging platform that enhances customer communications by combining AI capabilities with human interaction. This solution allows users to connect with clients on a broad scale as well as through tailored, individual conversations within a secure and compliant framework. By cultivating deeper relationships with customers, Textel not only boosts revenue but also enhances team efficiency. The platform supports AI-assisted and conversational texting, promoting effortless communication via familiar messaging tools. Directly integrated into your CCaaS system, Textel streamlines both agent-assisted and automated SMS and MMS communications. Engage in personalized dialogues through one-on-one texting, which encourages meaningful exchanges with customers. Users can effortlessly share images or links, granting customers immediate access to vital information and strengthening their loyalty. Additionally, Textel provides the capability to track conversation logs within your existing customer management system, allowing for continuous improvements to your service. This approach empowers businesses to frequently revise and enhance their customer engagement methodologies, ensuring they remain responsive to client needs. In this ever-evolving landscape, staying adaptable is crucial for sustained success.

What is Text Request?

Text Request is a dynamic messaging platform designed to enhance customer interaction. We have developed user-friendly messaging solutions that address common communication challenges. This enables you to effectively reach and engage with customers from any location. Text Request is versatile, accommodating everything from individual users managing a handful of conversations to large teams sending millions of messages, along with tailored solutions through our API. Our website offers insights into how we support busy professionals in improving conversational messaging and fostering customer engagement, making it easier than ever to connect with your audience. Whether you're a small business or a large corporation, Text Request is equipped to scale alongside your needs.

Media

Media

Integrations Supported

Genesys Cloud CX
NiCE CXone Mpower
RingCentral RingCX
SalonBiz

Integrations Supported

Axis LMS
Clio
Constant Contact
Constant Contact Lead Gen & CRM
FranConnect
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Mindbody
Pipedrive
QuickBooks Online
Shift4Shop
Stackreaction
Sugar Connect
Zapier

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$59 per month
All accounts come with unlimited users, unlimited contacts, and all features. Plan prices are based on volume of messages.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Chromebook

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Textel

Company Location

United States

Company Website

textel.net

Company Facts

Organization Name

Text Request

Date Founded

2014

Company Location

United States

Company Website

www.textrequest.com

Categories and Features

Contact Management

Not specified

Customer Service

Not specified

SMS Marketing

Not specified

Categories and Features

Appointment Scheduling

Appointment Reminders
Online Payments

Customer Communications Management

Batch Communications
Chat / Messaging
On-Demand Communications
Personalization

Customer Engagement

Analytics
Communication Management
Community Management
Feedback Collection
Live Chat

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Performance Metrics
Queue Management

Employee Communication Tools

Chat / Messaging
File Sharing

Mobile Marketing

Channel Attribution
Engagement Monitoring
Text Messaging

Political Campaign

Campaign Analysis
Non-Partisan
Online Payment Processing

SMS Marketing

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging

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