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What is Textel?

Textel is a groundbreaking business messaging platform that enhances customer communications by combining AI capabilities with human interaction. This solution allows users to connect with clients on a broad scale as well as through tailored, individual conversations within a secure and compliant framework. By cultivating deeper relationships with customers, Textel not only boosts revenue but also enhances team efficiency. The platform supports AI-assisted and conversational texting, promoting effortless communication via familiar messaging tools. Directly integrated into your CCaaS system, Textel streamlines both agent-assisted and automated SMS and MMS communications. Engage in personalized dialogues through one-on-one texting, which encourages meaningful exchanges with customers. Users can effortlessly share images or links, granting customers immediate access to vital information and strengthening their loyalty. Additionally, Textel provides the capability to track conversation logs within your existing customer management system, allowing for continuous improvements to your service. This approach empowers businesses to frequently revise and enhance their customer engagement methodologies, ensuring they remain responsive to client needs. In this ever-evolving landscape, staying adaptable is crucial for sustained success.

What is TextUs?

TextUs stands out as the premier text messaging service for businesses aiming to facilitate instantaneous conversations with candidates, leads, employees, and clients. Engaging through text messaging has become one of the most effective ways to directly connect with customers, job applicants, and team members. The interactive nature of two-way, one-on-one messaging significantly boosts engagement, with teams receiving ten times more responses via text than through traditional email or phone calls. As a modern form of communication, business text messaging proves to be far more effective than older methods. TextUs features an interface that resembles a conventional SMS inbox, enabling users to effortlessly manage contacts, dialogues, campaigns, and additional information. Whether accessing the TextUs web application from a desktop or utilizing the Chrome extension with your CRM or ATS, the platform offers versatility. Moreover, the mobile app allows users to communicate and respond promptly while on the move, ensuring that no opportunity for engagement is missed. This adaptability enhances the overall efficiency of business communications.

Media

Media

Integrations Supported

Genesys Cloud CX
Meevo
NiCE CXone Mpower
STX
SpiceX

Integrations Supported

Allo
Bullhorn
HubSpot CRM
HubSpot Customer Platform
JobDiva
Mok
Oracle Fusion Cloud HCM
Oracle Taleo
Planfix
Salesforce
Staffing Engine
Staffing Referrals
Tracker
Workday HCM
Zapier

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$749 per month
Two-way Messaging
SMS Campaigns (Basic or Pro)
10-Digit Texting Number
Unlimited Contacts and Users
Shared Inboxes
Analytics & Reporting
Unlimited Keywords
Unlimited Automated Sequences
Integrations (HubSpot, Salesforce, etc.)
API Access
Toll-Free / Short-Code Eligible

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Textel

Company Location

United States

Company Website

textel.net

Company Facts

Organization Name

TextUs

Date Founded

2012

Company Location

United States

Company Website

www.textus.com

Categories and Features

Contact Management

Not specified

Customer Service

Not specified

SMS Marketing

Not specified

Categories and Features

Bulk SMS

Not specified

Live Chat

Not specified

Recruiting

Background Screening
CRM
Interaction Tracking
Internal HR
Interview Management
Job Board Posting
Onboarding
Recruiting Firms
Self Service Portal

SMS API

Not specified

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Workforce Management

Recruiting Management
Scheduling
Time & Attendance

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