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What is Thoughtly?

Thoughtly empowers businesses to swiftly establish sophisticated AI voice agents in just 17 minutes, marking a transformative shift in communication. Elevate your decision-making with thorough analytics, detailed reports, and A/B testing functionalities at your disposal. Thoughtly provides instant data visualization and performance metrics, facilitating the enhancement of your communication strategies, understanding of customer inclinations, and effective increase in conversion rates. The Thoughtly agent effortlessly synchronizes with your calendar, working with callers to pinpoint the most convenient meeting times, making coordination simple and efficient. Every incoming call represents an opportunity for interaction. With Thoughtly, no lead goes unanswered, as your agent skillfully directs them to the right contact, ensuring flawless routing each time and amplifying conversion potential. Furthermore, Thoughtly’s innovative features equip you to maintain a competitive edge in your industry, enhancing your overall business operations.

What is Salesforce Agentforce?

The collaboration between humans and AI Agents leads to improved customer satisfaction. You can design and implement autonomous AI agents that provide continuous support to both your workforce and clients at any time. An Agentforce Agent functions independently as a specialized application, offering ongoing assistance to both employees and customers. These agents are equipped with the necessary business intelligence to execute tasks effectively in accordance with their assigned roles. Agentforce Service Agents engage with customers around the clock through various communication channels, utilizing natural language to facilitate interactions. They are adept at swiftly and accurately addressing inquiries, using reliable data to inform their responses. Setting up your Service Agent is quick and easy, thanks to pre-designed templates or customizable low-code options, and you can also implement stringent security measures while designating specific instances for human intervention. Agentforce Sales Development Representatives (SDRs) autonomously handle product inquiries, manage a variety of tasks, and coordinate meetings for your sales team. They deliver accurate responses based on your business's data while emphasizing an enhanced customer journey. This integration not only optimizes workflow but also allows your team to concentrate on more intricate issues, ultimately fostering a more innovative and efficient work environment. In doing so, your organization can achieve greater agility and responsiveness in meeting evolving customer needs.

Media

Media

Integrations Supported

Aurascape
CollectXpert
DDS
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Journeys
Model Context Protocol (MCP)
Outdoo AI
SalesWings
Salesforce Agentforce 360 Platform
Salesforce Agentforce Health
Salesforce Agentforce Life Sciences
Salesforce Agentforce Marketing
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
Salesforce Einstein
Salesforce Marketing Cloud Account Engagement
Slack
Zapier

Integrations Supported

Aurascape
CollectXpert
DDS
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Journeys
Model Context Protocol (MCP)
Outdoo AI
SalesWings
Salesforce Agentforce 360 Platform
Salesforce Agentforce Health
Salesforce Agentforce Life Sciences
Salesforce Agentforce Marketing
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
Salesforce Einstein
Salesforce Marketing Cloud Account Engagement
Slack
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Thoughtly

Date Founded

2023

Company Location

United States

Company Website

thought.ly/

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/

Categories and Features

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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