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What is Time To Reply?

timetoreply is a Software as a Service solution designed for inbound sales and customer success teams aiming to enhance their email effectiveness in real-time. Tailored for top-performing teams, our platform allows you to establish goals for reply times and service level agreements (SLAs), as well as to track vital email metrics including response times, volumes, and contact rates. Additionally, team members can easily wrap up discussions directly within our platform. timetoreply is compatible with all email clients and requires no alterations to your existing workflow. It is also fully secure and holds a Soc 2 Type II Certification. To experience our service, visit our website to schedule a demo or initiate a 15-day free trial without the necessity of a credit card. Remember, you can only enhance what you are able to measure effectively, so take the first step towards improvement today.

What is Hiver?

Hiver is a customer support platform designed for Gmail, enabling teams to work together on shared inboxes like orders@, services@, and support@. Seamlessly integrating with Gmail, it provides a simple and intuitive method for teams to manage customer email interactions effectively. This tool enhances collaboration among customer service teams and guarantees that inquiries are addressed quickly by the appropriate personnel. With a diverse user base of over 1500 organizations, including both established enterprises and innovative startups, Hiver supports renowned companies such as Flexport, Lonely Planet, and Upwork. Its versatility makes it a valuable asset for any team looking to streamline their email communication processes.

Media

Media

Integrations Supported

Zapier
ActiveCampaign
Constant Contact
HubSpot CRM
HubSpot Customer Platform
Maropost Marketing Cloud
Salesforce

Integrations Supported

Zapier
Aircall
Slack
Stackreaction
Workers by Delos
Wufoo

API Availability

API Availability

Pricing Information

$16.00/month/user
Our Starter product starts at $16 per mailbox per month
Free Trial Offered?

Pricing Information

$15 per user per month
- Hiver Lite ($15 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Time To Reply

Date Founded

2013

Company Location

South Africa

Company Website

www.timetoreply.com

Company Facts

Organization Name

Hiver

Date Founded

2011

Company Location

United States

Company Website

hiverhq.com

Categories and Features

Email Marketing

Mailing List Management
Reporting/Analytics

Categories and Features

AI Customer Service

Not specified

Collaboration

Chat / Messaging
Project Management
Real Time Editing
Task Management

Customer Service

Email Management

Email Management

Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes

Help Desk

Incident Management
Knowledge Base
Live Chat
Real-time Chat

Issue Tracking

Not specified

Remote Work

Not specified

Task Management

Collaboration
Create Subtasks
Mobile Access
Progress Tracking
Reporting/Analytics
Task Board View
Task Tracking
To-Do List View

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