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What is Toma?

Toma is a cutting-edge AI solution tailored for automotive dealerships, designed to develop personalized voice agents that facilitate key operations like scheduling appointments, providing customer assistance, handling parts inquiries, and issuing recall alerts, all while serving as an ever-present virtual team member. This sophisticated platform delivers full receptionist capabilities, managing incoming calls at any hour, confirming and rearranging service appointments, transferring calls when needed, and resolving complex situations through appropriate escalation. Moreover, Toma takes the initiative by launching outbound campaigns, including recall notifications and appointment reminders to reduce no-show occurrences, while also collecting detailed information from callers, such as vehicle details and part numbers, to relay to dealership personnel. By effectively integrating with dealership management systems, Toma taps into real-time data, ensuring seamless, low-latency dialogues that reflect the dealership's up-to-date inventory, service offerings, and operational frameworks. This integration not only improves customer engagement but also streamlines workflow efficiency across the dealership, ultimately leading to enhanced overall performance and customer satisfaction. Additionally, Toma's ability to learn from interactions allows it to adapt and refine its responses, further elevating the dealership's service quality over time.

What is DAS Technology?

DAS Technology presents a cutting-edge Customer Data and Experience Platform (CDXP) that harnesses artificial intelligence to empower automotive retailers in improving lead response times, elevating customer engagement, and maximizing revenue through integrated data and automation. This platform merges sales, service, and retention data into a patented system that evolves based on results, adapting strategies automatically without requiring manual input or constant dashboard monitoring. By delivering swift responses to online leads in just seconds, it incorporates multi-vehicle quotes and fosters long-term customer relationships through nurturing strategies, while its omnichannel messaging features facilitate customized communication via email, text, chat, video, and social media. Specifically engineered to manage a large segment of the automotive customer journey, the platform captures various touchpoints from the initial research stage through to ownership, and it flawlessly integrates with dealership CRMs and other marketing tools to maintain a unified data framework. This holistic methodology not only simplifies operational processes but also significantly enhances the customer experience, ultimately leading to improved results for automotive retailers, paving the way for sustained business growth. Such innovative technology marks a notable advancement in the automotive industry's approach to customer relationship management.

Media

Media

Integrations Supported

Amazon
AutoPoint
Autosoft
CDK Global
Dealertrack DMS
ERA-IGNITE
Facebook
Google
Microsoft 365
ProMAX Platform
Tekion
TikTok
VinSolutions Connect CRM

Integrations Supported

Amazon
AutoPoint
Autosoft
CDK Global
Dealertrack DMS
ERA-IGNITE
Facebook
Google
Microsoft 365
ProMAX Platform
Tekion
TikTok
VinSolutions Connect CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Toma

Date Founded

2024

Company Location

United States

Company Website

www.toma.com

Company Facts

Organization Name

DAS Technology

Date Founded

2007

Company Location

United States

Company Website

dastechnology.com

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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