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What is Toma?

Toma is a cutting-edge AI solution tailored for automotive dealerships, designed to develop personalized voice agents that facilitate key operations like scheduling appointments, providing customer assistance, handling parts inquiries, and issuing recall alerts, all while serving as an ever-present virtual team member. This sophisticated platform delivers full receptionist capabilities, managing incoming calls at any hour, confirming and rearranging service appointments, transferring calls when needed, and resolving complex situations through appropriate escalation. Moreover, Toma takes the initiative by launching outbound campaigns, including recall notifications and appointment reminders to reduce no-show occurrences, while also collecting detailed information from callers, such as vehicle details and part numbers, to relay to dealership personnel. By effectively integrating with dealership management systems, Toma taps into real-time data, ensuring seamless, low-latency dialogues that reflect the dealership's up-to-date inventory, service offerings, and operational frameworks. This integration not only improves customer engagement but also streamlines workflow efficiency across the dealership, ultimately leading to enhanced overall performance and customer satisfaction. Additionally, Toma's ability to learn from interactions allows it to adapt and refine its responses, further elevating the dealership's service quality over time.

What is DealerBuilt?

LightYear is a highly customizable, enterprise-level customer experience DMS (ceDMS) platform tailored to meet the specific operational and reporting requirements of your dealership. The seasoned professionals at DealerBuilt guarantee that your DMS implementation and hosting are handled efficiently, offering robust account management, technical support, and a suite of professional services that help maintain your system's performance and effectiveness. With an expansive partnership network and an open integration framework that imposes no additional integration costs, DealerBuilt allows you to effortlessly and securely connect LightYear DMS with your preferred top-tier solution providers, maximizing the utility of your data. Boasting over 200 partners that provide a variety of leading solutions for retail automotive, DealerBuilt is dedicated to expanding our collaborative network with cutting-edge technology providers, which empowers you to tailor your dealer technology stack to your specific needs, whether that includes sophisticated analytics or improved customer engagement tools. This level of customization not only enhances your dealership's operational efficiency but also ensures that you can maintain a competitive edge in a rapidly changing market landscape. Ultimately, the ability to adapt and integrate various technological solutions positions your dealership for sustained success and growth.

Media

Media

Integrations Supported

DealerVault
DriveCentric
Numa
Xtime
myKaarma

Integrations Supported

DealerVault
DriveCentric
Numa
Xtime
myKaarma

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Toma

Date Founded

2024

Company Location

United States

Company Website

www.toma.com

Company Facts

Organization Name

DealerBuilt

Date Founded

2008

Company Location

United States

Company Website

www.dealerbuilt.com

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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