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What is Toma?

Toma is a cutting-edge AI solution tailored for automotive dealerships, designed to develop personalized voice agents that facilitate key operations like scheduling appointments, providing customer assistance, handling parts inquiries, and issuing recall alerts, all while serving as an ever-present virtual team member. This sophisticated platform delivers full receptionist capabilities, managing incoming calls at any hour, confirming and rearranging service appointments, transferring calls when needed, and resolving complex situations through appropriate escalation. Moreover, Toma takes the initiative by launching outbound campaigns, including recall notifications and appointment reminders to reduce no-show occurrences, while also collecting detailed information from callers, such as vehicle details and part numbers, to relay to dealership personnel. By effectively integrating with dealership management systems, Toma taps into real-time data, ensuring seamless, low-latency dialogues that reflect the dealership's up-to-date inventory, service offerings, and operational frameworks. This integration not only improves customer engagement but also streamlines workflow efficiency across the dealership, ultimately leading to enhanced overall performance and customer satisfaction. Additionally, Toma's ability to learn from interactions allows it to adapt and refine its responses, further elevating the dealership's service quality over time.

What is RingOperator?

RingOperator functions as an AI receptionist available 24/7, specifically designed for small enterprises, handling tasks such as managing calls, organizing appointments, qualifying leads, answering common inquiries, and efficiently routing calls to human agents when needed. This innovative service operates beyond traditional business hours and also addresses unanswered calls, all while allowing businesses to keep their existing phone numbers intact. It integrates in real-time with Google Calendar, enabling the AI to book, reschedule, and confirm appointments according to actual availability and established guidelines, which significantly minimizes the chances of double bookings. Moreover, it features advanced language detection and response capabilities in over 30 languages, complemented by a variety of high-quality neural voices that provide a natural conversational flow. Every interaction can be meticulously reviewed through detailed transcripts and audio recordings, while any complaints are automatically recorded, categorized by urgency, tracked until resolved, and escalated if they are serious. Furthermore, the system includes a dedicated public webpage for the business, allowing customers to find information about operating hours and services, schedule appointments, join waitlists, and share feedback, thereby greatly enhancing customer interaction and satisfaction. This comprehensive strategy not only optimizes operational efficiency for businesses but also guarantees a premium experience for their clientele, fostering loyalty and trust. In an increasingly competitive landscape, such innovative solutions are crucial for small businesses aiming to thrive.

Media

Media

Integrations Supported

Google Calendar

Integrations Supported

Google Calendar

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$25 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Toma

Date Founded

2024

Company Location

United States

Company Website

www.toma.com

Company Facts

Organization Name

RingOperator

Company Location

United States

Company Website

www.ringoperator.com

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

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