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What is Tpad PBX?

Unlike many other service providers that depend on unreliable third-party grey and white routes, which can result in variable voice quality and connectivity issues, our telecommunications solutions exclusively utilize our own state-of-the-art UK-based carrier-grade SS7 intelligent network. With Tpad, your enterprise can enjoy uninterrupted call quality and dependable line reliability. We implement the latest advancements in session border controllers and voice encryption technology to empower your business with peace of mind. This advanced system not only protects both parties from potential cyber threats and fraud but also significantly boosts communication security. Why take the risk of jeopardizing your communications? Concentrate on increasing sales and efficiently managing your business operations without the burden of complex technical setups. Our intuitive customer provisioning platform facilitates easy adjustments and the addition of new users, streamlining your processes. In addition, our simple billing system allows you to easily enter your preferred markup or fees along with necessary customer details, automatically generating a polished invoice ready for your clients. This integration ensures that your billing operations are just as smooth as your communication. Overall, Tpad is dedicated to providing a seamless experience that allows you to focus on what truly matters in your business.

What is Telia ACE?

Telia ACE is the Nordic region’s premier contact center as a service (CCaaS) platform, trusted by over 100,000 daily users and facilitating more than 350 million interactions annually across various industries and sectors. The platform enables organizations to create a truly seamless omnichannel experience, integrating all customer communications—voice, chat, text, and digital channels—into one cohesive interface to enhance accessibility and satisfaction. Telia ACE’s robust integration capabilities allow it to work effortlessly with most third-party systems, supporting complex customer journeys from start to finish. It leads the market with cutting-edge AI and speech technology applications, powered by deep learning and supported through partnerships with industry giants like Google and Microsoft. Telia ACE offers comprehensive tools such as automation, video conferencing, AI-powered virtual assistants, and smart knowledge bases, empowering contact centers to deliver efficient and personalized customer interactions. The solution drives data-driven development by providing powerful analytics and insights, helping organizations transform their customer service operations and improve business outcomes. Recognized by Frost & Sullivan for its perfect blend of technology and human touch, Telia ACE also supports on-demand training and consulting to maximize value. Its advanced security and compliance features ensure data privacy and operational reliability. By enabling organizations to adapt to evolving communication patterns, especially among younger audiences, Telia ACE helps future-proof customer engagement strategies. Overall, the platform is a strategic asset that fosters higher efficiency, better customer experiences, and long-term loyalty.

Media

Media

Integrations Supported

Boost.ai
Calabrio Quality Management
Centrical
Feelingstream
Findity
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Nexetic
Salesforce
TeamEngine

Integrations Supported

Boost.ai
Calabrio Quality Management
Centrical
Feelingstream
Findity
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Nexetic
Salesforce
TeamEngine

API Availability

Has API

API Availability

Has API

Pricing Information

$13 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tpad

Company Location

United Kingdom

Company Website

www.tpad.com/tpad-pbx-benefits/

Company Facts

Organization Name

Telia Company

Date Founded

1853

Company Location

Sweden

Company Website

ace-showcase.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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