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What is Traverse Telecom?

Explore a vast selection of communication options all conveniently situated in one location. Partner with Traverse Telecom to ensure your customers can connect with ease! Boost your business infrastructure with exceptional phone connectivity designed to enrich customer interactions. Welcome your clients with a dependable telephone service, regardless of your work location. Broaden your reach and engage with clients around the globe using our exceptional International toll-free 800 numbers. Interested in accessing international markets? Unlock new avenues for your business by utilizing our Direct Inward Dialing (DID) services, available in more than 90 countries. Don't allow important business chances to pass by because of unanswered calls; our call forwarding service enables you to route customer inquiries to your chosen business site according to your needs. We provide all-encompassing Cloud PBX Solutions, removing the necessity for conventional on-site systems. With Cloud PBX, you obtain unmatched flexibility and control, alongside an impressive range of advanced features that can enhance your operations significantly. Embrace the modern era of communication, and watch your enterprise flourish while adapting to evolving market demands. The right communication solutions can make all the difference in ensuring your business remains competitive and responsive.

What is Nextiva?

Nextiva delivers a future-ready Unified-CXM platform that centralizes every customer interaction into a single, AI-powered hub. Instead of juggling multiple systems, businesses gain an integrated solution that supports voice calls, SMS, messaging apps, email, live chat, social media, reviews, and video. Its real-time journey orchestration engine analyzes data from all channels, providing deep insights into customer sentiment and behavior while automating repetitive workflows. This allows companies to cut operating costs, accelerate response times, and provide personalized service at scale. The platform includes workforce engagement management features that connect customer-facing teams with back-office operations, reducing agent attrition and boosting performance. Its AI capabilities—such as predictive insights, pre-built automations, and self-service optimization—enable organizations to realize value quickly without heavy customization. Designed with an open architecture and REST APIs, Nextiva scales seamlessly, integrates with existing enterprise systems, and supports industries with strict compliance needs. Customers benefit from increased productivity, higher satisfaction scores, and tangible growth in customer lifetime value. With recognition across analyst firms and review platforms, Nextiva is ranked among leaders in the CCaaS and Unified-CXM markets. Backed by endorsements from industry pioneers like Steve Wozniak, Nextiva stands out as a trusted partner for organizations committed to delivering world-class customer experiences.

Media

Media

Integrations Supported

Integrations Supported

AbacusLaw
Active Directory
Agency Matrix
AuguTech
Bitrix24
Clio
ConnectWise Automate
Flip
HubSpot Data Hub
Humhealth
Liine
Nextiva XBert
Okta
Operata
Rippling
SalesExec
SalesStreamliner
Salesforce
Tenfold
Zendesk

API Availability

API Availability

Pricing Information

$0.01 per minute
Free Version
Free Trial Offered?

Pricing Information

$19.95 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
On-Prem

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Traverse Telecom

Company Location

Canada

Company Website

www.traversetelecom.com

Company Facts

Organization Name

Nextiva

Date Founded

2008

Company Location

United States

Company Website

www.nextiva.com

Categories and Features

Business VoIP

Not specified

Call Forwarding

Not specified

Cloud PBX

Not specified

Toll Free 800 Number

Not specified

Virtual Phone Number

Not specified

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Not specified

Call Forwarding

Not specified

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Help Desk

Not specified

Live Chat

Canned Responses
Offline Form
Proactive Chat
Third Party Integration

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Toll Free 800 Number

Not specified

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Vanity Phone Number

Not specified

Virtual Phone Number

Not specified

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