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What is Ubico?

Ubico provides a sophisticated email solution aimed at boosting the productivity of sales representatives by integrating smoothly with current systems like CRM and email platforms, leveraging machine learning to generate standard email drafts and simplify repetitive tasks. By harnessing the extensive potential of conversation data, Ubico adeptly segments audiences and prepares emails on your behalf. The platform's AI-driven workflows allow for the automation of routine emails that would typically require manual effort. Designed for growth teams that often invest too much time in crafting personalized communications for both new and existing clients, Ubico's no-code platform not only enhances lead conversion rates but also significantly improves your team's overall efficiency. It features a comprehensive toolset that enables users to create innovative workflows for managing both inbound and outbound leads. Additionally, it automates labor-intensive lead management tasks, including research, validation, outreach, segmentation, and personalization, among others. The AI capabilities of Ubico seamlessly integrate with your communication channels, covering outreach, scheduling, and inbox management, which ensures your interactions with prospects are intentional and impactful. This revolutionary approach ultimately enables sales teams to concentrate on what is truly important—fostering relationships and successfully closing deals—while also freeing up valuable time to pursue new opportunities. With Ubico, your sales process becomes not just more efficient, but also more effective in driving growth.

What is Augment CXM?

Revolutionize your contact center operations with AI-powered business intelligence that uncovers crucial opportunities to enhance the efficiency of customer service and elevate the customer experience. Our Customer Experience Management (CXM) platform allows you to monitor both digital and voice interactions in real-time, equipping your team with actionable insights to improve the key performance indicators (KPIs) that are most impactful. Augment CXM meticulously analyzes conversations to uncover customer intentions, pertinent products, and the results of interactions, giving you an in-depth understanding of every element involved. Have you ever encountered a sudden surge of unexpected customer inquiries? Augment CXM proactively detects these spikes in conversations and alerts your team, enabling them to tackle the situation before it escalates into a larger issue. Furthermore, it helps you quickly identify whether specific agents are linked to recurring problems within your contact center, allowing you to deliver focused coaching that enhances their capacity to effectively resolve customer issues. This strategy not only boosts individual agent performance but also reinforces the overall effectiveness of your customer service team, ensuring a more seamless experience for your customers. With these insights, you can foster a culture of continuous improvement that keeps your team engaged and empowered.

Media

Media

Integrations Supported

Salesforce
Amazon Connect
Genesys Cloud CX
Oracle Cloud Infrastructure
Zendesk

Integrations Supported

Salesforce
Amazon Connect
Genesys Cloud CX
Oracle Cloud Infrastructure
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ubico

Date Founded

2018

Company Location

Canada

Company Website

www.ubico.io

Company Facts

Organization Name

Augment CXM

Date Founded

2016

Company Location

United States

Company Website

www.augmentcxm.com

Categories and Features

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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