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What is Unblu?

Established in 2008, Unblu is a Swiss firm dedicated to enhancing the digital experiences of customers at financial institutions through advanced technology solutions. Their Unblu Conversational Platform allows client service representatives and visitors to interact, communicate, explore, and work together seamlessly, fostering a more engaging and collaborative environment. By prioritizing user experience, Unblu aims to transform the way financial services are delivered.

What is GreetDock?

GreetDock presents a cloud-oriented conversational platform tailored for B2B sales and support teams, online merchants, and agencies. This cutting-edge solution integrates live chat capabilities with browser-based voice and video interactions, allowing for co-browsing when consent is granted by visitors, and it includes a specialized private chat area for team members engaged in a shared conversation. Users can observe real-time website activity, monitor visitor interactions, and offer support by highlighting or indicating elements on the screen; however, staff are prohibited from clicking or entering text on behalf of visitors, with sensitive input fields being obscured for privacy. The platform supports call recording, along with transcripts and AI-generated summaries, all of which are saved within visitor profiles for later use. Although AI can assist with drafting responses, each message is meticulously vetted and dispatched by a human operator, ensuring the quality and appropriateness of communication. Furthermore, a read-only MCP connection permits compatible AI systems to access specific conversation logs, transcripts, and visitor information through secure, revocable tokens with restricted permissions. At present, GreetDock is in its private beta stage, during which prospective users must undergo a compatibility evaluation of their website before installation, with onboarding support provided by the GreetDock team to facilitate a seamless transition. This thorough methodology is designed to boost communication effectiveness and elevate customer engagement for businesses, ultimately fostering stronger relationships with their clients.

Media

Media

Integrations Supported

Appway Digital Banking
Avaloq Core
Backbase
CREALOGIX Digital Hub
Enghouse Vidyo
Finastra Essence
Kore.ai
Octopus
Puzzel
Temenos Transact
Verint Community
ebankIT

Integrations Supported

ChatGPT
Claude
Cursor
Model Context Protocol (MCP)

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

A free 30-day private-beta trial requires no card and does not automatically convert to a paid plan. Paid plans are planned around monthly visitor volume; pricing has not been announced.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Unblu

Date Founded

2008

Company Location

Switzerland

Company Website

www.unblu.com

Company Facts

Organization Name

MB Helmar

Company Location

Lithuania

Company Website

greetdock.com

Categories and Features

Chatbot

Natural Language Processing

Co-Browsing

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Screen Sharing

Screen Sharing

Desktop / Browser Sharing

Video Conferencing

Screen Sharing
Video Conferencing

Categories and Features

Live Chat

Not specified

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