UNIVERGE BLUE Reviews & Ratings

UNIVERGE BLUE

1.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 1 Rating

Total 1 out of 5 stars
ease 2 out of 5 stars
features 2 out of 5 stars
design 1 out of 5 stars
support 4 out of 5 stars

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What is UniVoIP?

UniVoIP's cutting-edge software and solutions enhance productivity, streamline operations, and boost performance, all while adapting to and exceeding the current challenges in business communication. The flagship offering, OfficeConnectâ„¢, boasts over 500 features, including PBX, Omnichannel Contact Center, and Unified Communication capabilities, accessible through both private and public networking options within a multi-instance infrastructure. Additionally, UniVoIP provides UniBridge, a robust solution for high-definition audio, video, and web conferencing, which includes features such as screen sharing and meeting logs, complete with timestamps and concise summaries, all without the need for software installation. This comprehensive suite of tools ensures that businesses can communicate effectively and efficiently in an increasingly digital world.

What is UNIVERGE BLUE?

UNIVERGE Blue® Cloud Services offers a cohesive and user-friendly unified cloud communications and collaboration experience that brings together people, technology, and communication strategies to support the company's primary goals. The key features include CONNECT (UCaaS), an intuitive and integrated platform designed for enhanced productivity and collaboration; ENGAGE (CCaaS), a secure and customizable Contact Center solution aimed at improving customer interactions; and the EXTEND API, which seamlessly integrates Contact Center and Unified Communications functionalities into daily business applications. Additionally, MEET serves as a powerful meeting tool, offering high-definition audio and video, interactive screen sharing, collaboration features, and advanced A.I. capabilities, while SHARE ensures secure access to the most recent document versions without sacrificing usability. Furthermore, CONNECT BRIDGE allows customers to maximize their investment in NEC phone systems by leveraging cloud-based voice solutions through both desktop and mobile applications. Lastly, the CONNECT+MS TEAMS version is tailored to work alongside Microsoft Teams, further elevating the business communication experience.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Outlook
Salesforce
Sugar Sell
Zendesk
LexisNexis Predictive Modeling
Zendesk Sell

Integrations Supported

Microsoft 365
Microsoft Outlook
Salesforce
Sugar Sell
Zendesk
Active Directory
Google Chrome
Google Workspace
Microsoft Dynamics 365
Microsoft Teams
NetSuite
ServiceNow
Slack
Sugar Market

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$19.40/User/Month
Month-to-Month, 1-Year, 3-Year, and 5-Year Terms are available.

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

UniVoIP

Date Founded

2005

Company Location

United States

Company Website

univoip.com

Company Facts

Organization Name

NEC Corporation

Date Founded

1899

Company Location

Japan

Company Website

univergeblue.com

Categories and Features

Audio Conferencing

Not specified

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Recording
Contact Management
IVR / Voice Recognition
Unified Communications

Telephony

VoIP
Voice & Data Integration

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Mobile Access
Voice Mail

Categories and Features

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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