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What is UniVoxx?

Your enterprise, effortlessly integrated. The next generation of Unified Communications as a Service (UCaaS) allows you to maintain communication across different devices no matter where you are. The cloud-based UniVoxx Platform ensures that your phone lines stay operational, even during a power failure at your office. With our mobile app, your team can easily handle calls, allowing business processes to continue smoothly. Whether you have a single extension or up to 100,000, connecting numerous locations is straightforward and efficient. All communications are protected with end-to-end encryption, guaranteeing that only authorized users can view the exchanged messages. Backed by robust enterprise-grade data centers, we offer an impressive uptime guarantee of 99.99%. Moreover, our platform includes seamless integrations that enable real-time data exchange across various applications, greatly improving business efficiency and aiding informed decision-making. This cutting-edge strategy not only enhances operational productivity but also positions your business favorably in an ever-evolving, interconnected landscape. By embracing these advanced solutions, you can ensure that your organization thrives amidst the challenges of today's digital environment.

What is Dyalogo?

This platform operates entirely in the cloud and meets the highest quality standards established by Google Cloud Platform. By leveraging WebRTC technology, it is designed to be compatible with all operating systems, eliminating the need for VPNs and functioning on minimal bandwidth, which makes it particularly advantageous for remote work settings. It enables effortless communication with customers through a variety of channels such as phone calls, emails, chats, WhatsApp, SMS, and web forms. You can connect with your customers on their preferred platforms, ensuring a convenient and efficient experience. Serving as an omnichannel contact center solution, it not only simplifies interactions with customers across diverse channels but also improves the overall experience for both clients and agents, allowing for the amalgamation of various interactions into unified business processes. This comprehensive strategy guarantees that every customer interaction is impactful and significant, ultimately building stronger connections. Moreover, by integrating these communications, businesses can better track engagement metrics, leading to continuous improvement in customer service quality.

Media

Media

Integrations Supported

HubSpot AEO
Salesforce

Integrations Supported

Facebook Messenger
Google Assistant
Google Cloud Platform
WhatsApp

API Availability

Has API

API Availability

Pricing Information

$0

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

UniVoxx

Date Founded

2018

Company Location

United States

Company Website

univoxx.com

Company Facts

Organization Name

Dyalogo SAS

Company Location

Colombia

Company Website

www.dyalogo.com/call-center-en-la-nube

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions

UCaaS

Not specified

Unified Communications

Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Call Center

Not specified

Cloud PBX

Not specified

Contact Management

Not specified

CRM

Not specified

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