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What is Ushur?

Intelligent Automation: The Comprehensive Solution Advanced conversational AI paired with seamless process automation workflows empowers businesses to grasp the needs of their customers and ascertain appropriate follow-up actions. Ushur is tailored for industries that require high levels of customer interaction, including financial services, logistics, and insurance. It effectively communicates with customers through various channels, such as email, applications, SMS, and more. By leveraging conversational AI and user-friendly automation processes, Ushur interprets customer inquiries and facilitates next steps. Our all-encompassing automation platform enhances time-to-value through features like a visual builder, robust data extraction capabilities, and integration with backend systems, such as Salesforce, ServiceNow, and even legacy technologies. Its user-friendly design promotes active engagement, making it a pioneering intelligent platform for process automation that comprehends both business and customer needs. Moreover, this innovative solution significantly streamlines operational efficiency and improves overall customer satisfaction.

What is ODIO?

ODIO is an advanced Conversational AI platform designed to help businesses streamline, supervise, and analyze customer interactions across multiple communication channels like WhatsApp, voice, email, and web. The platform includes various bots tailored for WhatsApp, voice, email, and websites, automating customer dialogues, assisting with support tasks, qualifying leads, scheduling appointments, and addressing service inquiries. Furthermore, ODIO provides innovative tools such as Voice Intelligence, Meeting Intelligence, and Email Intelligence, which evaluate conversations and deliver insights for informed decision-making. Its range of features includes real-time assistance for agents, automated quality monitoring, AI-enhanced knowledge management, and workflow automation, along with comprehensive analytics and reporting options. By empowering teams to effectively oversee customer interactions across diverse channels, ODIO ensures ongoing monitoring of conversation quality and performance, streamlines workflows, and boosts customer support, engagement, and sales through a harmonious blend of AI and human involvement. Ultimately, ODIO distinguishes itself as an all-encompassing solution that not only simplifies communication processes but also nurtures a more productive partnership between automated technologies and human agents, leading to improved overall efficiency and customer satisfaction.

Media

Media

No images available

Integrations Supported

Jira Service Management
Salesforce
ServiceNow
Slack
SpiceX

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

₹1,299/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Ushur

Date Founded

2014

Company Location

United States

Company Website

ushur.com

Company Facts

Organization Name

ODIO

Date Founded

2020

Company Location

India

Company Website

www.odioiq.com

Categories and Features

Conversational AI

Code-free Development
Multi-Languages
Omni-Channel
Speech Recognition

Categories and Features

Conversational AI

Not specified

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