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What is Veloice?

When you access the portal, your data is presented in an intuitive visual format that simplifies analysis. All information, regardless of its size or age, is systematically organized to create immediate charts, reports, statistics, and assessments. The platform utilizes cutting-edge technology, including SIP Trunks in the backend, along with various systems to ensure a smooth and uninterrupted experience without call drops. Its remarkable scalability provides the necessary flexibility and substantial bandwidth to accommodate any sudden increases in call traffic. Users can benefit from unlimited simultaneous calls without channel restrictions, and each plan comes with an extensive range of features. Our clear pay-as-you-go billing model enables you to tailor your usage and effectively manage expenses. You gain control over your company's telephony experience by having the capability to record every inbound and outbound call for purposes such as compliance, auditing, training, or improving customer interactions. Call recordings can be easily accessed at any time through the dashboard, and you can receive prompt alerts via SMS or email, or view notifications directly within the dashboard itself. Furthermore, this intuitive interface guarantees that you remain informed and agile in addressing your communication requirements without any complications. Ultimately, the platform's design prioritizes user experience and ensures that staying connected is an effortless endeavor.

What is Fastcall?

Fastcall is a cloud communication solution designed specifically for teams that leverage Salesforce, allowing for both inbound and outbound calling directly within the Salesforce ecosystem. This platform enables professionals in sales and customer service to make and receive calls effortlessly, utilizing features like click-to-call and linking call activities to Salesforce records seamlessly. It offers a range of functionalities including call routing, queues, IVR, call recording, voicemail, monitoring, reporting, and the automated logging of activities, although the availability of these features depends on the selected plan and its configuration. Furthermore, Fastcall extends its capabilities to business texting and messaging, integrating features for applications like WhatsApp as well. Administrators can easily configure users, phone numbers, and call flows right from Salesforce, while agents have the flexibility to access the platform via both desktop and mobile interfaces. This comprehensive solution is particularly beneficial for organizations looking to merge telephony and contact center functionalities with their Salesforce CRM, making it an ideal option for sales teams, customer service departments, and contact center operations, thereby fostering a unified communication experience for all users. The integration not only enhances productivity but also improves collaboration among team members, ultimately driving better business outcomes.

Media

Media

Integrations Supported

Integrations Supported

Salesforce
Slack
Twilio
WhatsApp

API Availability

API Availability

Has API

Pricing Information

$12.55 per month
Free Trial Offered?

Pricing Information

$30/user/month
Monthly billing is $30 per user per month; annual billing is $24 per user per month. A 10-user minimum applies. Additional usage charges may apply to calling and messaging.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Veloice

Date Founded

2016

Company Location

India

Company Website

veloice.com

Company Facts

Organization Name

Fastcall

Date Founded

2007

Company Location

United States

Company Website

fastcall.com

Categories and Features

Telephony

Not specified

Categories and Features

Call Tracking

Not specified

Telephony

Not specified

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