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What is Veloice?

When you access the portal, your data is presented in an intuitive visual format that simplifies analysis. All information, regardless of its size or age, is systematically organized to create immediate charts, reports, statistics, and assessments. The platform utilizes cutting-edge technology, including SIP Trunks in the backend, along with various systems to ensure a smooth and uninterrupted experience without call drops. Its remarkable scalability provides the necessary flexibility and substantial bandwidth to accommodate any sudden increases in call traffic. Users can benefit from unlimited simultaneous calls without channel restrictions, and each plan comes with an extensive range of features. Our clear pay-as-you-go billing model enables you to tailor your usage and effectively manage expenses. You gain control over your company's telephony experience by having the capability to record every inbound and outbound call for purposes such as compliance, auditing, training, or improving customer interactions. Call recordings can be easily accessed at any time through the dashboard, and you can receive prompt alerts via SMS or email, or view notifications directly within the dashboard itself. Furthermore, this intuitive interface guarantees that you remain informed and agile in addressing your communication requirements without any complications. Ultimately, the platform's design prioritizes user experience and ensures that staying connected is an effortless endeavor.

What is TCMS?

Total Call Center Management Solutions® stands as a global frontrunner in delivering Customer Interaction Management Solutions, employing advanced Computer Telephony Integration and CRM Systems to boost operational effectiveness in a variety of sectors. We provide an extensive range of systems tailored for VoIP Call Centers, Automatic Dialers, and an array of Call Processing Products that support both Inbound and Outbound communication strategies. Our expertise lies in the flawless amalgamation of computer telephony with both hardware and software platforms, which includes offerings such as Interactive Voice Response and Interactive Information Systems; in addition, we provide software customization, consulting services, and customer relationship management solutions. The implementation of TCMS call center solutions empowers businesses, institutions, and organizations to enhance their operational efficiency while significantly lowering overhead expenses through improved responsiveness in customer interactions, ultimately elevating their competitive edge. TCMS Call Center Products are designed with simplicity in mind, ensuring robust and flexible call automation solutions that cater to a wide spectrum of requirements. With a steadfast dedication to innovation and excellence, we guarantee that our clients continually achieve superior customer service standards and maintain a leading position in the market. As we evolve, we remain committed to adapting our solutions to meet the ever-changing demands of customer interaction.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$12.55 per month
Free Trial Offered?

Pricing Information

$195.00/one-time

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Veloice

Date Founded

2016

Company Location

India

Company Website

veloice.com

Company Facts

Organization Name

Total Call Center Management Solutions

Company Location

United States

Company Website

www.tctecno.com

Categories and Features

Telephony

Not specified

Categories and Features

Auto Dialer

Not specified

IVR

Not specified

Predictive Dialer

Call Results
Call Transfer
Lead Management

Sales Dialers

Not specified

Telephony

Not specified

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