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What is Vergic Engage?

Organizations are increasingly investing in the digitization of their services to improve customer access to information, products, and self-service capabilities. This digital interaction is frequently adopted across multiple devices. Nonetheless, when customers desire direct communication or need support, they often have to revert to conventional methods like phone calls or emails. This transition creates a lost chance to assist the customer precisely at their moment of need, which ultimately detracts from the significant financial resources allocated to digital transformation efforts. It is essential for businesses to harness every chance to connect with their digital audience, whether their goals involve online sales, customer assistance, lead generation, or intricate service workflows. With the aid of Vergic Engage, organizations can adeptly manage the digital customer experience. Every business, regardless of its sector, has the capability to define a customer journey, and the Vergic Engage Platform is tailored to optimize that journey while keeping the customer engaged within a digital environment. This approach not only improves customer satisfaction but also boosts the chances for conversion and fosters loyalty, thereby enhancing overall business success. As companies embrace such innovative solutions, they position themselves to thrive in an increasingly digital marketplace.

What is Glance?

Glance improves your digital customer engagements by letting your sales rep, service rep, or trainer instantly join the customer in your website or app, see their screen, and deliver human-to-human guidance with cobrowse, screen share, video and more.

Media

Media

Integrations Supported

Enghouse Interactive Contact Center
Facebook Messenger
IBM Cloud
NiCE CXone Mpower
Puzzel
Scrive
Sigma
Skype
SmartTask
Sogeti SMART Workspace
Teradata VantageCloud

Integrations Supported

AWS Marketplace
ConformX
MicroStack
Mir Display Server
SOLEX

API Availability

Has API

API Availability

Pricing Information

€35 per user per month

Pricing Information

$149.00 per year

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Webinars
Online Training

Company Facts

Organization Name

Vergic

Company Location

Sweden

Company Website

www.vergic.com/vergic-engage-platform/

Company Facts

Organization Name

Glance

Date Founded

2000

Company Location

United States

Company Website

www.glance.cx

Categories and Features

Chatbot

Not specified

Co-Browsing

Not specified

Customer Service

Not specified

Categories and Features

Co-Browsing

Not specified

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing

Video Conferencing

Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Screen Sharing
Two-Way Audio & Video
Video Conferencing

Web Conferencing

Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Screen Sharing
Two-Way Audio & Video
Video Conferencing

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