VirtualPBX vs. CTM

Ratings and Reviews 12 Ratings

Total

ease

features

design

support

All reviews and ratings

Ratings and Reviews 939 Ratings

Total

ease

features

design

support

All reviews and ratings

What is VirtualPBX?

VirtualPBX gives small businesses a complete, high-powered cloud phone system for $15/user/month with every feature already included. One simple plan. No contracts. No feature gates. Zero surprises. Just smarter voice for growing companies—whether teams operate at a desk, on the road, or remotely. Teams can deploy AI FrontDesk for intelligent 24/7 call handling, then scale into advanced messaging capabilities as business needs evolve. Founded by the pioneers who invented cloud telephony in 1997, VirtualPBX backs every account with expert, U.S.-based human support from people who genuinely understand small business. Having the right technology is important—but having the right team behind it levels the playing field.

What is CTM?

CTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.

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Integrations Supported

Nekton.ai

Salesforce

Stackreaction

Zapier

Amazon Web Services (AWS)

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Integrations Supported

Nekton.ai

Salesforce

Stackreaction

Zapier

Adobe Marketo Measure

Axis LMS

CA Flowdock

CAKE

DenGro

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API Availability

Has API

API Availability

Has API

Pricing Information

$18/month

Free Trial Offered?

Pricing Information

$79 per month

All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses.
Discounts up to 20% off for annual agreements.

Free Trial Offered?

Supported Platforms

SaaS

Android

iPhone

iPad

Windows

Mac

Linux

Supported Platforms

SaaS

Android

iPhone

iPad

Customer Service / Support

Standard Support

Web-Based Support

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Training Options

Documentation Hub

Webinars

Online Training

On-Site Training

Training Options

Documentation Hub

Webinars

Online Training

Company Facts

Organization Name

VirtualPBX

Date Founded

1997

Company Location

United States

Company Website

www.virtualpbx.com

Company Facts

Organization Name

CallTrackingMetrics

Date Founded

2012

Company Location

United States

Company Website

www.ctm.com

Categories and Features

Business Phone Systems

Call Logging

Call Monitoring

Call Recording

Call Routing

Employee Directory

IVR / Voice Recognition

Mobile Access

Virtual Call Center

Web Conferencing

Business Text Messaging

Not specified

Business VoIP

VirtualPBX Business VoIP stands out as a leading provider in the realm of cloud-based communication solutions, catering to organizations of various sizes. With an extensive experience spanning over 27 years, VirtualPBX offers a dependable VoIP service boasting an impressive uptime of 99.999%. The platform is equipped with a range of sophisticated features and is backed by outstanding customer service. As a privately held company based in the United States, VirtualPBX is committed to delivering award-winning support around the clock, every day of the year, and offers flexible solutions that can adapt as your business expands. Small enterprises can enjoy significant cost savings, averaging between 40-80%, making VirtualPBX a practical and trustworthy option for their communication needs.

Call Parking

Call Recording

Contact Management

Encryption

IVR / Voice Recognition

Ring Groups

SIP Trunking

Unified Communications

Voice Quality Enhancement

Call Center

VirtualPBX Contact Center is transforming the landscape for small to medium-sized contact centers. Boasting more than 27 years of expertise in cloud communications, VirtualPBX delivers a tailored and all-encompassing solution for remote contact center needs. As a privately-owned company based in the United States, VirtualPBX provides exceptional customer support available around the clock, software known for its remarkable reliability with 99.999% uptime, and countless options for customizing call flows and queues to cater to the specific requirements of each client.

Blended Call Center

Call Logging

Call Recording

IVR / Voice Recognition

Inbound Call Center

Manual Dialer

Outbound Call Center

Queue Management

Real-time Chat

Reporting/Analytics

Call Forwarding

Not specified

Call Recording

Archiving

Call Sharing

Distributed Call Recording

Event Triggered Recording

File Transfer

Instant Retrieval

On-Demand Recording

Recording Bookmarking

Scheduled Recording

Video Call Recording

Call Tracking

CRM

Call Log

Call Recording

Call Routing

Caller Identification

Campaign Management

IVR / Voice Recognition

Caller ID

Not specified

Cloud Communication Platform

Audio / Video Conferencing

Call Center

Call Recording

Call Routing

Chat / Messaging

Fax Management

File Sharing

IVR / Voice Recognition

Cloud PBX

Call Recording

Call Routing

IVR / Voice Recognition

Ring Groups

SIP Trunking

Virtual Extensions

Web Conferencing

Communications

Not specified

Contact Center as a Service (CCaaS)

Not specified

IVR

Not specified

Online Fax

Not specified

SMS Marketing

VirtualText is a comprehensive text messaging platform designed to enhance communication between businesses and their customers or employees through the use of their current phone numbers. This all-inclusive solution enables users to send and receive both SMS and MMS messages, consolidating all text interactions into a single, user-friendly interface. How It Operates VirtualText streamlines communication, promoting efficiency in your workflow. Here are some of its standout features: Collaborative Inbox: Team members can collectively access a unified inbox to oversee all text and web chat dialogues. This ensures that the entire communication history is centralized, reducing the likelihood of missed messages. Automated Texting: Increase productivity by automating your message distribution. You can configure automatic responses, schedule texts for future delivery, or establish drip campaigns for marketing initiatives, reminders, and follow-up communications. Contact Organization: Maintain an organized contact list and tailor your messaging effectively. You can categorize audiences and utilize keywords to automatically enroll new subscribers, ensuring your outreach is both relevant and targeted.

2-Way Messaging

Contact Management

MMS

Mass Texting

Message Personalization

Mobile Keywords

Scheduled Messaging

Shortcodes