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What is VoIPTech Solutions?

VoIP is an advanced communication technique that greatly benefits contact centers. VoIPTech Solutions provides a robust Voice Over Internet Protocol (VoIP) service that caters to contact centers around the world. Our dedicated team of VoIP experts helps streamline the operations of contact centers, significantly boosting agent productivity. We offer customized VoIP solutions that are cost-effective, enabling start-up contact centers to excel in a competitive environment. With our offerings, users can enjoy seamless VoIP communication without relying on traditional phone lines, facilitating effective remote oversight of agents. VoIP technology proves to be more cost-efficient than traditional methods, utilizing internet protocols for establishing business connections over great distances. Our comprehensive VoIP services are designed with features that enhance the contact center experience. Additionally, our VoIP solutions are adaptable to meet the unique demands and scale of your contact center, promoting growth and flexibility as your business evolves. By choosing our services, you can ensure that your communication infrastructure remains cutting-edge and aligned with your operational goals.

What is VOIP Billing Solutions?

Telefone Media has successfully incorporated its advanced Telecom Billing software to improve the wide-ranging functionalities and solutions linked to different VoIP business models. Our customized VoIP Billing Solutions offer a variety of specialized reports, financial oversight, and detailed user call history data, among other capabilities. There are three main customer segments that VoIP service providers cater to, and Telefone Media is well-equipped to deliver billing solutions tailored to all these areas: Wholesale VoIP, which provides voice traffic to other VoIP entities, stands out as it resembles standard VoIP termination but operates on a much larger scale. Furthermore, wholesale VoIP features such as authentication through IP address or prefix code give service providers the adaptability to modify caller ID as necessary. Business VoIP targets both call termination and origination to IP-PBX systems, enabling accurate CDR rating for billing and charge calculations. Additionally, VoIP service providers have the opportunity to offer features like IP-Centrex, thereby broadening their service portfolio to meet varied customer demands. With a profound grasp of the industry landscape, Telefone Media guarantees that every element of VoIP billing is meticulously managed and optimized for client satisfaction. This comprehensive approach positions us as a leader in supporting the evolving needs of the VoIP market.

Media

Media

Integrations Supported

Magento
WordPress

Integrations Supported

Magento
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VoIPTech Solutions

Date Founded

2017

Company Location

India

Company Website

voiptechsolutions.in/solutions/contact-center-solution/

Company Facts

Organization Name

Telefone Media

Date Founded

2012

Company Location

Hong Kong

Company Website

www.telefonemedia.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

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