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What is Voiso?

Voiso is a cloud-based contact center platform that simplifies the process of establishing, scaling, and overseeing your contact center, all while enhancing customer satisfaction and business performance. It offers a range of features such as local calling options, intelligent auto dialers, AI-driven voice recognition, tools for agent management, and support for multiple communication channels. In addition, Voiso seamlessly integrates with leading CRM and helpdesk systems, making it easier for businesses to enhance their communication strategies. The platform not only aids in scaling your operations but also allows you to engage with customers in countries with stringent regulations, thereby facilitating international business growth. By leveraging these capabilities, Voiso positions itself as a comprehensive solution for modern contact center needs.

What is TalaGuard Pro?

TalaGuard Pro acts as a desktop companion for Windows, specifically designed to assist call center agents by providing real-time support during customer interactions. By pressing F1, users can access suggested responses derived from the team's knowledge repository, while F3 allows them to ask policy-related questions based on its comprehensive documentation. After each call, TalaGuard Pro automatically generates a well-organized summary of the conversation. Supervisors and quality assurance teams have the capability to review call recordings, assess QMS ratings, gather coaching feedback, and utilize automated quality evaluations. Furthermore, administrators can adjust system configurations according to a hierarchy that reflects user roles. For privacy protection, customer data can be anonymized before being processed by the AI, and teams have the option to implement their own AI keys. Created by a former call center agent, TalaGuard Pro features hotkeys and concise replies during calls to streamline the process. Its offerings include Help Me, Policy Chat, automated call notes, QMS assessments, industry-specific templates, and meeting transcription functionalities. Users can explore an accessible browser demo without any registration, and subscription options come with a 14-day free trial that does not require credit card details for initiation. Moreover, the platform is committed to ongoing development to adapt to the ever-evolving demands of the call center landscape, ensuring that it remains a valuable tool for agents and managers alike.

Media

Media

No images available

Integrations Supported

Bitrix24
Microsoft Dynamics 365
Outdoo AI
Pipedrive
Proftit CRM
Salesforce
Sugar Sell
UTIP
Zendesk
Zoho CRM

Integrations Supported

Claude

API Availability

Has API

API Availability

Pricing Information

$49 per user per month
Free Trial Offered?

Pricing Information

$20/user/month
Solo is $25/month flat for one agent. Starter is $25/seat/month for 3–10 agents; Growth is $20/seat/month for 11–50 agents. Rates are billed monthly; Enterprise pricing is custom. All plans include a 14-day free trial with no credit card required. Annual billing is offered with two months free.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Voiso

Date Founded

2016

Company Location

Singapore

Company Website

voiso.com

Company Facts

Organization Name

TALAGUARD SOFTWARE DEVELOPMENT SERVICE

Date Founded

2026

Company Location

Philippines

Company Website

talaguard.pro

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Progressive Dialer
Surveys

Business VoIP

Call Recording
Contact Management
Encryption
IVR / Voice Recognition
SIP Trunking
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Workflow Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Campaign Specific Caller ID
Contact Management
Lead Capture
Lead Management

Sales Dialers

Not specified

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

AI Call Center

Not specified

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