Ratings and Reviews 3 Ratings

Total
ease
features
design
support

Ratings and Reviews 1 Rating

Total
ease
features
design
support

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What is Vonage Business?

Vonage Business stands out as a leading cloud communication platform designed for businesses of all types and sizes. It meets the extensive communication needs of organizations striving for growth, offering more than 40 key features alongside functionalities for mobility, conferencing, and smooth integration with top cloud applications. With a user community surpassing 500,000 companies, Vonage offers various flexible plans and packages that cater to different organizational requirements. This versatility contributes to its popularity among businesses looking to significantly improve their communication strategies. As a result, many enterprises have chosen Vonage to help streamline their communication processes and foster better collaboration.

What is 8x8?

A single platform integrates cloud telephony, video collaboration, team messaging, contact center capabilities, and analytics, all in one place. By providing users with tailored features, organizations can significantly lower their overall ownership costs. This platform fosters collaboration among specialized team members and contact center staff, effectively breaking down silos within the organization. It features a comprehensive administration tool for easy system setup, along with user and data management functionalities. With just one license, users can seamlessly combine calling, directory services, video conferencing, messaging, and contact center operations. Enjoy enterprise-level reliability and high-quality cloud connectivity to link your business globally. Schedule, initiate, or participate in HD audio and video meetings without being restricted by device or location. Easily access your contacts from any device, whether they are internal colleagues or external partners. This intelligent and collaborative solution empowers organizations to enhance customer experiences, driving engagement and satisfaction. Ultimately, adopting such a versatile platform can lead to improved communication and efficiency across all levels of your business.

Media

Media

Integrations Supported

Bullhorn
Detrack
Flip
Indent
Jiminny
Microsoft Outlook
Operata
Prodoscore
Quickwork
Resemble AI
Salesforce
Stackreaction
Act!
Calabrio Quality Management
IRIS Clarity
Retainly
Sugar Sell
SuprSend
Teamstack
Zendesk

Integrations Supported

Bullhorn
Detrack
Flip
Indent
Jiminny
Microsoft Outlook
Operata
Prodoscore
Quickwork
Resemble AI
Salesforce
Stackreaction
Act!
Calabrio Quality Management
IRIS Clarity
Retainly
Sugar Sell
SuprSend
Teamstack
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$19.99/month/user
Free Trial Offered?
Free Version

Pricing Information

$19.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vonage

Date Founded

2001

Company Location

United States

Company Website

www.vonage.com

Company Facts

Organization Name

8x8

Date Founded

1987

Company Location

United States

Company Website

www.8x8.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

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