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What is Vonage Video API?

The Vonage Video API offers a premier cloud-based platform designed to facilitate the integration of live video, voice, and messaging functionalities into both websites and mobile apps. Our vision prioritizes the simplicity of adding real-time communication features to a wide range of products, catering to everything from straightforward one-on-one chats to complex large-scale streaming events. This platform boasts a high degree of customization and flexibility, leveraging cutting-edge video, audio, and networking technologies like WebRTC to guarantee a smooth experience across all browsers and devices through user-friendly APIs. Consequently, developers are empowered to easily enrich their applications with powerful communication capabilities. Furthermore, this innovative approach opens up new possibilities for interactive user experiences, driving engagement and collaboration in various contexts.

What is Vonage Contact Center?

Discover cloud-based contact center solutions customized for your business needs. Elevate both internal and external communication with Vonage's contact center services. Companies that use Salesforce can take advantage of our integrated solution, formerly known as NewVoiceMedia, improving interactions for both customers and agents alike. Our diverse range of cloud contact center options caters to enterprises of various sizes and needs. Vonage expertly merges contact center functionalities with unified communications, bringing all your communication requirements into a single, flexible cloud environment. Leverage the complete capabilities of Salesforce to connect with clients in a more personalized manner, allowing for faster and more effective calls, courtesy of our strong integration with Salesforce. Make intelligent, rapid routing choices based on any Salesforce object to ensure that the most suitable agent is paired with the right customer. Provide your agents with the essential tools for engaging and meaningful conversations, guaranteeing that every interaction leaves a positive impression. This holistic strategy not only smooths out communication processes but also significantly boosts customer satisfaction, ultimately leading to long-term loyalty and success. Additionally, such enhancements help create a more responsive and customer-centric organization.

Media

Media

Integrations Supported

Jiminny
5X
Call Optix
Daisee
Data Virtuality
Easyflow
ExecVision
Fantastical
FetchIt
Google Cloud Contact Center AI
Jumper.ai
Leexi
Microsoft Dynamics 365
Outdoo AI
People.ai
Peopleware
Salesforce
Salesforce Agentforce Service
ServiceNow
Stackreaction

Integrations Supported

Jiminny
5X
Call Optix
Daisee
Data Virtuality
Easyflow
ExecVision
Fantastical
FetchIt
Google Cloud Contact Center AI
Jumper.ai
Leexi
Microsoft Dynamics 365
Outdoo AI
People.ai
Peopleware
Salesforce
Salesforce Agentforce Service
ServiceNow
Stackreaction

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vonage

Date Founded

2001

Company Location

United States

Company Website

www.vonage.com/communications-apis/video/

Company Facts

Organization Name

Vonage

Date Founded

2001

Company Location

United States

Company Website

www.vonage.com/contact-centers/

Categories and Features

API Management

API Design
API Lifecycle Management
Access Control
Analytics
Dashboard
Developer Portal
Testing Management
Threat Protection
Traffic Control
Version Control

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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