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What is Vonage Video API?

The Vonage Video API offers a premier cloud-based platform designed to facilitate the integration of live video, voice, and messaging functionalities into both websites and mobile apps. Our vision prioritizes the simplicity of adding real-time communication features to a wide range of products, catering to everything from straightforward one-on-one chats to complex large-scale streaming events. This platform boasts a high degree of customization and flexibility, leveraging cutting-edge video, audio, and networking technologies like WebRTC to guarantee a smooth experience across all browsers and devices through user-friendly APIs. Consequently, developers are empowered to easily enrich their applications with powerful communication capabilities. Furthermore, this innovative approach opens up new possibilities for interactive user experiences, driving engagement and collaboration in various contexts.

What is Vonage Contact Center?

Discover cloud-based contact center solutions customized for your business needs. Elevate both internal and external communication with Vonage's contact center services. Companies that use Salesforce can take advantage of our integrated solution, formerly known as NewVoiceMedia, improving interactions for both customers and agents alike. Our diverse range of cloud contact center options caters to enterprises of various sizes and needs. Vonage expertly merges contact center functionalities with unified communications, bringing all your communication requirements into a single, flexible cloud environment. Leverage the complete capabilities of Salesforce to connect with clients in a more personalized manner, allowing for faster and more effective calls, courtesy of our strong integration with Salesforce. Make intelligent, rapid routing choices based on any Salesforce object to ensure that the most suitable agent is paired with the right customer. Provide your agents with the essential tools for engaging and meaningful conversations, guaranteeing that every interaction leaves a positive impression. This holistic strategy not only smooths out communication processes but also significantly boosts customer satisfaction, ultimately leading to long-term loyalty and success. Additionally, such enhancements help create a more responsive and customer-centric organization.

Media

Media

Integrations Supported

Jiminny
Fantastical
PubNub

Integrations Supported

Jiminny
5X
Backstory
Call Optix
Daisee
Data Virtuality
Easyflow
ExecVision
FetchIt
Gong
Google Cloud Contact Center AI
Leexi
Outdoo AI
PCI Pal
Peopleware
Salesforce Agentforce Service
ServiceNow
Stackreaction

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vonage

Date Founded

2001

Company Location

United States

Company Website

www.vonage.com/communications-apis/video/

Company Facts

Organization Name

Vonage

Date Founded

2001

Company Location

United States

Company Website

www.vonage.com/contact-centers/

Categories and Features

API Management

Access Control
Dashboard

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
On-Demand Recording
Scheduled Recording

Customer Experience

Multi-Channel Collection
Text Analysis

Inside Sales

Auto-Dialing
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Mail

Sales Gamification

Not specified

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

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