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What is Votelly?

Votelly is an innovative cloud-based VoIP phone system tailored for sales, customer support, and various teams that handle customer interactions over the phone. It provides a range of local, national, and toll-free virtual phone numbers, complemented by features such as cloud PBX call flows, IVR menus, business-hours routing, ring groups, call queues, and a shared inbox for managing calls, SMS, and voicemail. Teams benefit from robust tools including predictive and power dialers, call recording, live transcription, AI-generated summaries, detailed call analytics, wallboards, and agent scorecards to optimize both incoming and outgoing communication. With seamless integrations available for CRM, helpdesk, and chat platforms, call records and associated notes are effortlessly synchronized, while a REST API and signed webhooks enable customizable connectivity solutions. Votelly is accessible via web browsers, desktop, and mobile applications, ensuring number availability in 118 countries; it is particularly aimed at businesses and contact centers seeking a hosted alternative to traditional on-premises phone systems. This adaptability empowers teams to significantly enhance their communication capabilities while fostering improved customer engagement and satisfaction. Furthermore, Votelly’s user-friendly interface and comprehensive features make it an appealing choice for organizations looking to modernize their communication infrastructure.

What is Elision AI Voice Analysis?

Elision Technologies presents an advanced product known as AI Voice Analysis, which is specifically tailored for conversation analytics in contact centers, targeting quality assurance and supervisory teams. This cutting-edge solution analyzes customer-agent dialogues to produce thorough transcripts, alongside metrics that reveal sentiment and emotion, insights into intent and conversation trends, and automated evaluations for both calls and agents. By leveraging these analytics, teams can accurately assess service quality, enforce adherence to scripts and compliance standards, pinpoint calls that necessitate immediate human attention, and bolster coaching initiatives. In addition, the platform delivers real-time alerts for sentiment and risk during conversations, along with in-depth scorecards and summaries following each interaction. Designed to cater to a broad range of contact center functions—including customer support, sales, banking and finance, collections, and BPO/KPO services—this tool serves as a multifaceted resource for enhancing performance. Moreover, Elision emphasizes that AI Voice Analysis can be effortlessly integrated with their DialShree and VoiceLink platforms, further increasing its effectiveness within current systems. Ultimately, this innovative product equips teams with the necessary tools to refine their customer engagement strategies and elevate overall service delivery, paving the way for enhanced customer satisfaction and loyalty.

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Media

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Integrations Supported

HubSpot CRM
Intercom
Pipedrive
Salesforce
Slack
Zendesk
Zoho CRM

Integrations Supported

DialShree
VoiceLink

API Availability

Has API

API Availability

Pricing Information

$10/month/user billed annually
The Starter plan is $10 per user per month with annual billing, or $12 per user per month with monthly billing. Higher plans add features such as power dialing, AI call summaries, and expanded integrations. A 14-day free trial is offered.
Free Trial Offered?

Pricing Information

$100/month
AI Voice Analysis is priced at $100 per month.

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Votelly

Date Founded

2026

Company Location

Hong Kong

Company Website

www.votelly.com

Company Facts

Organization Name

Elision Technologies

Date Founded

2007

Company Location

India

Company Website

www.elisiontec.com/products/ai-voice-analysis/

Categories and Features

Business VoIP

Not specified

Categories and Features

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